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CSS issues after updating theme - by Web Admin

This topic has 10 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Web Admin

Web Admin

Participant

November 6, 2020 at 06:47

Hi,

We have just updated the theme having some weird css issues. Whenever we are in the customizer site seems to look normal however when closing the customizer weird things start to happen.

For example we’ve noticed the search bar and fonts in the navigation are changing. Everything is normal on the homepage but on a single product page the css is wrong. We see it pulling from 2 different stylesheets which is weird.

Here’s an example-
Normal navigation: https://staging.bla.com.au/
Weird navigation: https://staging.bla.com.au/product/airmar-ss175-1000w-chirp-ready-tilted-element-thru-hull-transducers-solix-transducers/

How do we fix this?

#258061 Copied Theme version: 7.1 WooCommerce version: 4.6.2

9 Answers

Rose Tyler

Support staff

November 6, 2020 at 08:00

Hi,

Provide temporary wp-admin and FTP access so we can take a closer look.
Have you tried re-select font in Theme options and Save?

Regards

#258073 Copied

Web Admin

Participant

November 9, 2020 at 01:31

Hi,

Yes when we initially set up staging and migrated all the files we had to re-select all the font options before they were displaying correctly.

Please contact administrator
for this information.

#258533 Copied

Olga Barlow

Participant

November 9, 2020 at 14:09

Hello,

FTP access is not correct, we can’t connect to your server http://prntscr.com/vg42u2
Please, check and provide the correct one to proceed.

Regards

#258628 Copied

Web Admin

Participant

November 10, 2020 at 05:21

Hi sorry i just double check the password.

Please contact administrator
for this information.

#258753 Copied

Olga Barlow

Participant

November 10, 2020 at 16:24

Hello,

We have passed your issue to our developers. I’ll inform you once they fix the problem.
We are currently working on an update that will be released tomorrow as well as compatibility with the new WooCommerce 4.7. We will get back to you and will definitely help you resolve your issue soon.

Regards

#258867 Copied

Olga Barlow

Participant

November 15, 2020 at 11:30

Hello,

Thank you for your patience. Check now, please.

Regards

#259606 Copied

Web Admin

Participant

November 16, 2020 at 03:27

Hello,

I just checked it’s working perfect now displaying normally thank you.
What caused the issue, could you please share how to fix it?
We actually have a duplicate site for New Zealand customers. We’re in the process of updating that site as well. bla.co.nz.

#259700 Copied

Olga Barlow

Participant

November 16, 2020 at 12:22

Hello,

It was some code improvement. Fix will be included in the next theme update.

Regards

#259766 Copied

Web Admin

Participant

November 16, 2020 at 22:56

Ok thank you very much you guys are great 🙂

#259918 Copied
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