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  kim

  Participant

  October 25, 2020 at 09:21

  Hi Rose

  I need your help again.

  I know the mistake that caused the error, i copied the mailchimp short code and paste it on the footer page. When i try to edit the footer page with Elementor, the 500 internal server error pops up and i cannot reverse any changes.

  The footer page is totally gone. Please help!

  Thank you
  Best regards
  Kim

  Please, contact administrator
  for this information.

  #256435 Copied Theme version: 1.0 WooCommerce version: Child theme

  4 Answers

  

  Rose Tyler

  Support staff

  October 25, 2020 at 09:43

  Hello,

  Please check the server error log, let us know.

  Regards

  #256438 Copied
  

  kim

  Participant

  October 25, 2020 at 11:02

  2020-10-25 06:44:35 UTC [apache][:notice] [pid 1782] [client 103.252.200.46:37014] mod_hive matched URI http://www.coupeluxury2020.com/wp-login.php (/home/u1091-ys6ry4r47gy7/www/coupeluxury2020.com/public_html/wp-login.php) with match 2, referer: https://www.coupeluxury2020.com/wp-login.php?redirect_to=https%3A%2F%2Fwww.coupeluxury2020.com%2Fwp-admin%2Fpost.php%3Fpost%3D6691%26action%3Delementor&reauth=1
  ‮
  2020-10-25 06:37:21 UTC [nginx][error] 55958#0: *15933205 openat() “/home/u1091-ys6ry4r47gy7/www/coupeluxury2020.com/public_html/.well-known/pki-validation/ca3-acdd962e118a4a36a6c6054b891bf107.txt” failed (2: No such file or directory), client: 172.69.28.158, server: coupeluxury2020.com, request: “GET /.well-known/pki-validation/ca3-acdd962e118a4a36a6c6054b891bf107.txt HTTP/1.1”, host: “coupeluxury2020.com”

  #256452 Copied
  

  kim

  Participant

  October 25, 2020 at 12:55

  Hi Rose

  The homepage got worse! I did not do anything after the error, images is missing and affected the FAQ page as well.

  Regards
  Kim

  #256457 Copied
  

  Rose Tyler

  Support staff

  October 25, 2020 at 13:10

  Hi,

  Please check this article – https://elementor.com/help/500-error/?utm_expid=.wa6kq53urcoefevngq3bia.1&utm_referrer=https%3A%2F%2Fwww.google.com%2F and try to solve the problem from server-side by contacting your hosting provider.
  Try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
  Our technicians team will be available after the weekend, so if the problem won’t be solved, provide temporary FTP, we will check it more deeply on Monday.

  Regards

  #256459 Copied