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Sad - by cosmo - on WordPress WooCommerce support

This topic has 22 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

cosmo

Participant

October 22, 2020 at 14:06

Hello
I have some problems.
As you see from video:
1. When I add google analytics code, the page speed is 98, and Y – slow 92, Until the code 99 and 94.
And when I white the facebook messanger code, it is lower. I have Javascrift and Css defer, Modify but why?

Also I have preloader problem and on main page there is no instagram and product slider.

Also it is could not turn on dark mode. And how to add the button where customer can choose dark of light mode.

Your theme make me Tortured and I need return it back and refund my money.

Otherwise I am waiting for solve this problems.

Please, contact administrator
for this information.

#256099 Copied Theme version: 7.0.23.0.2242020

21 Answers

Olga Barlow

Participant

October 23, 2020 at 09:18

Hello,

1) Don’t edit parent theme files or WordPress core files to add any custom code (GA code or FB code)! You will lose these changes after the theme and WP update. If you need to add any code before close head tag or to body use the Insert Headers and Footers plugin.
We are not responsible for scores of the site if you add the additional scripts (GA script or FB script), so search for the google or facebook documentation on how to optimize it.

2) Provide us with the WP Dashboard access to your site to check the issue with the Dark mode. And disable CDN before this. Dark CDN calls the additional styles and if your site is cached by CDN then could be that these styles just are not applied because of this.

3) Provide us with WP Dashboard and FTP access to your site to check the issue with Instagram.

4) If you are not satisfied using our theme you can submit refund request here https://themeforest.net/refund_requests/new

Regards

#256177 Copied

cosmo

Participant

October 23, 2020 at 19:03

I remove FB and GA codes. and can you repair it for me?
I give WP access

Please contact administrator
for this information.

#256312 Copied

Rose Tyler

Support staff

October 24, 2020 at 08:58

Hello,

Our technicians team will be available after the weekend.
I can only ask you to wait, also, provide FTP access, please. If you don’t know your FTP access, contact the hosting provider and ask this information.
Check wp-admin access – https://prnt.sc/v5td34

Regards

#256353 Copied

cosmo

Participant

October 24, 2020 at 12:31

ftp

Please contact administrator
for this information.

#256369 Copied

cosmo

Participant

October 26, 2020 at 10:34

???

#256531 Copied

Olga Barlow

Participant

October 27, 2020 at 08:33

Hello,

Disable the CDN http://prntscr.com/v7o2dp . We don’t see our changes because of CDN cache.

Regards

#256621 Copied

cosmo

Participant

October 27, 2020 at 10:08

🙁 WTF?

Please contact administrator
for this information.

#256642 Copied

Olga Barlow

Participant

October 27, 2020 at 10:38

Hello,

You limited access to video, we can’t check it. Could you, please, describe in the message instead of the video? Or allow us to watch the video.

Regards

#256648 Copied

cosmo

Participant

October 27, 2020 at 11:46

ok

Please contact administrator
for this information.

#256662 Copied

cosmo

Participant

October 27, 2020 at 13:39

?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

#256669 Copied

Olga Barlow

Participant

October 27, 2020 at 16:01

Hello,

We’ll check the issue with Instagram. Could you, please, disable the CloudFlare CDN on your site? Because it still is not disabled.

Regards

#256690 Copied

cosmo

Participant

October 27, 2020 at 18:43

I disabled but Idk why? please check insta

#256711 Copied

cosmo

Participant

October 28, 2020 at 10:16

??!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

#256752 Copied

cosmo

Participant

October 28, 2020 at 13:07

???????????????????????????????????????????

#256770 Copied

Olga Barlow

Participant

October 28, 2020 at 13:37

Hello,
1) http://prntscr.com/v8n38u You set the container color to white and it has more priority than the Dark modehttp://prntscr.com/v8n5uh
Once you make changes in theme options clear CDN cache to apply changes.
2) Could you, please, re-add the account http://prntscr.com/v8n1j0 ?
3) Check the sliders now http://prntscr.com/v8n6zz

Regards

#256779 Copied

cosmo

Participant

October 28, 2020 at 16:31

Is it important to turn on plugins and CDN?

#256826 Copied

Olga Barlow

Participant

October 28, 2020 at 16:35

Hello,

You’ll be able to do this once all the issues are fixed. Are all the problems resolved?

Regards

#256828 Copied

cosmo

Participant

October 28, 2020 at 17:04

maybe I solve issue, and the dark mode I will do like as on video?

Please contact administrator
for this information.

#256830 Copied

Olga Barlow

Participant

October 29, 2020 at 10:38

Hello,

Unfortunately, we don’t have such option for the frontend. Only custom styles that you can choose in the backend.

Regards

#256889 Copied

cosmo

Participant

October 29, 2020 at 11:39

and this is what? https://prnt.sc/v9aq2v

#256897 Copied

Olga Barlow

Participant

October 29, 2020 at 12:35

Hello,

Check this topic on the WP official forum https://core.trac.wordpress.org/ticket/51219
It’s not related to our theme.
If you have other issues, please, submit new topic.

Regards

#256910 Copied
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