This topic has 11 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler
I did not change anything but suddenly mobile filter is gone. How can fix it?
I use marseille01
Hello,
Thanks for using our theme.
Please provide temporary wp-admin and FTP access., so we can take a closer look.
Regards
Thank you
Please provide correct – wp-admin access: user and pass
– FTP access: FTP host, FTP user, FTP pass
Make sure that the sidebar is enabled in Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Sidebar Position For Mobile.
Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache, and check how the sidebar works then.
Regards
a
Hello,
Have you checked it https://prnt.sc/v170wn ?
Unfortunately, I can’t login – https://prnt.sc/v171pq https://prnt.sc/v172wb
Regards
I can give you my cpanel username and password
is that helpful
I checked many times,
Dear,
We need wp-admin and FTP access only.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password. If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
These informations are correct I tried
Hello,
Clear cache and check now – https://prnt.sc/v1kcas
If you are using File generator, you need to check every poin and enable required, for example, in your sidebar are added widgets – https://prnt.sc/v1kc2f > https://prnt.sc/v1kc6i
Regards
The issue related to '‘Mobile Filter doesnt exist’' has been successfully resolved, and the topic is now closed for further responses