Return to previous page

LOGIN / CART / SLOW SITE ISSUES - by Fabio

This topic has 4 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

Fabio

Participant

October 14, 2020 at 03:44

Hi,

I’m having some issues with this template.
1- very slow loading (frontend and backend WP cPanel)
2- Cart issues, sometimes don’t appear items added on the cart, or when I change page the items disappear. Sometimes the cart is empty but when I change page appears some items. looks like a cache issue. Also sometimes can not delete items on the cart.
3- Login Issue. I can make the login, but when I change page its logout automatically. or opposite, I’m not logged in, and when I change page, it makes login automatically.

Please make a simulation for buying some items.

https://www.loom.com/share/05e15476781941efaff253ef98f1dbd8

Please, contact administrator
for this information.

#254994 Copied Theme version: 7.0.2 WooCommerce version: 4.5.2

3 Answers

Rose Tyler

Support staff

October 14, 2020 at 12:46

Hello,

1) Contact your hosting provider, our theme doesn’t affect the speed of backend and Cpanel.
2, 3) Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache, and check how it works then.
Check how it works when a default theme is activated on your site.
Let us know the results.

Regards

#255064 Copied

Fabio

Participant

October 16, 2020 at 02:32

I tried to disable all plugin, it didn’t work.
I’m using the default theme already, just customize it with CSS, nothing to do about this issue.

#255256 Copied

Olga Barlow

Support staff

October 16, 2020 at 14:29

Hello,

By default theme we meant Storefront or Twenty Twenty etc. You can install theme via Appearance > Themes > add new.

Regards

#255346 Copied
Viewing 4 results - 1 through 4 (of 4 total)