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Categories (Off-Canvas) not available on tablet & mobile devices.

This topic has 12 replies, 3 voices, and was last updated 5 years, 2 months ago ago by dev-design

dev-design

Participant

September 26, 2020 at 08:20

Hello,
After yesterday’s update, the function for the sidebar (off-canvas) for mobile and tablet devices is no longer available in the online shop.

I’ve looked at all the options and haven’t found anything .. can you help me?

It’s about the sidebar on tablet & mobile products on the “Shop” page.

#252820 Copied Theme version: 7.0.2 WooCommerce version: 4.5.2

11 Answers

Rose Tyler

Support staff

September 26, 2020 at 12:29

Hello,

Thanks for using our theme.
Could you provide temporary wp-admin and FTP access?
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#252853 Copied

dev-design

Participant

September 26, 2020 at 12:38

Sure. Account on Private Area.

Thanks..

Please contact administrator
for this information.

#252854 Copied

Rose Tyler

Support staff

September 26, 2020 at 16:02

Clear cache and check now.

Regards

#252866 Copied

dev-design

Participant

September 26, 2020 at 17:41

Cache cleared and Problem its not solved…

#252884 Copied

dev-design

Participant

September 26, 2020 at 17:51

https://ibb.co/5K52fhc

This menu is no longer available after the update. So that you understand what I mean.

I have already emptied the cache and done it several times – and still the sidebar is not visible for “mobile” devices.

#252885 Copied

Rose Tyler

Support staff

September 27, 2020 at 07:29

What mobile and browser do you use? Here what I can see -https://prnt.sc/uom47t

Regards

#252890 Copied

dev-design

Participant

September 27, 2020 at 11:07

iPhone & Android, Chrome Browser
i check it with Windows Edge and i cant not see him on Mobile Devices

#252904 Copied

dev-design

Participant

September 27, 2020 at 11:15

Thats a Screenshot on Chrome with Android
https://ibb.co/sb86G7X

an thats a Screenshot on Safari with iPhone
https://ibb.co/cKWv0xP

Cache is already cleared

#252907 Copied

Olga Barlow

Participant

September 28, 2020 at 11:56

Hello,

Your screenshots do not work http://prntscr.com/up7xs2
We have checked your site using mobile devices (Android) http://prntscr.com/up837t and using Safari responsive mode http://prntscr.com/up7z6n There is no problem with the filter button.

Regards

#252966 Copied

dev-design

Participant

September 28, 2020 at 12:44

Android Chrome:
https://ibb.co/wCCDrWC

iPhone Safari:
https://ibb.co/r4PpdGF

How is that possible? I can not comprehend that. Neither my customers nor I see this button … is that not possible in Germany? I can’t imagine it any other way.

#252973 Copied

dev-design

Participant

September 28, 2020 at 14:17

I’ve solved the problem, but I don’t think that would really make sense.

I installed the update automatically from WordPress. The plugin “et-core-plugin” and since then the filter is not visible. I have just installed the “Manual” plugin on my staging environment and the filter button is there.

Maybe something is wrong with the automatic update.

#252995 Copied
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The issue related to '‘Categories (Off-Canvas) not available on tablet & mobile devices.’' has been successfully resolved, and the topic is now closed for further responses

Categories (Off-Canvas) not available on tablet & mobile devices.

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