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  Divites

  Participant

  September 22, 2020 at 08:48

  Hi,
  When using the single product builder the website is narrowing. Please see https://prnt.sc/ulmaau. It is a boxed version instead of the full width website it was. What is going wrong here?
  Really hope you can help us out.
  Regards,
  Johan

  #252166 Copied Theme version: 7.0.1

  5 Answers

  

  Rose Tyler

  Support staff

  September 22, 2020 at 10:07

  Hello,

  Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
  Provide temporary wp-admin and FTP access, so we can take a closer look.

  Regards

  #252173 Copied
  

  Divites

  Participant

  September 23, 2020 at 11:15

  Hello,

  We have enabled the debug modus, but cannot see any error. Please find the login credentials.
  I hope you can figure out what the problem causes.
  Regards,

  Johan

  Please contact administrator
  for this information.

  #252343 Copied
  

  Rose Tyler

  Support staff

  September 23, 2020 at 11:20

  Hello,

  Thanks for the reply.
  Please provide FTP access also. Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP port.

  Regards

  #252345 Copied
  

  Divites

  Participant

  September 24, 2020 at 09:55

  Hi Rose,
  Thanks for your reply.
  Please find the credentials in the Private content area.

  Regards,
  Johan

  Please contact administrator
  for this information.

  #252483 Copied
  

  Rose Tyler

  Support staff

  September 24, 2020 at 10:09

  Hi,

  The problem was caused by your changes in child theme – http://prntscr.com/umyp7q We’ve renamed “single-product” folder in your child theme and all works fine. Please check.

  Regards

  #252488 Copied