Xstore not responsive - by ochieng - on WordPress WooCommerce support

13 replies3 participantsUpdated by John Holden

  • Avatar: ochieng
    ochieng
    Participant

    Hello, my Xstore site is not responsive, i the mobile view looks fine on desktop when i reduce the width of browser, but completely fails on mobile, im using banners with masks on a three column row

    Please, contact administrator
    for this information.
    #250650 Copied Theme version: 7.03.0 WooCommerce version: latest as of now

    13 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    As I can see, it works according to your settings. Do you want to set 3 banners in 1 row on mobile? Then set these settings for 3 columns – https://prnt.sc/ucej8x

    Regards

    #250651 Copied
    Avatar: ochieng
    ochieng
    Participant

    Hello yes please i would like the three banners to show on mobile, stacked responsively one on top of the other, i have the banners placed on a three column row, i just want basic responsiveness. Yes they are on a three column row.

    Kindly note that the banners are not even showing correctly

    on one of my other pages, images are not even showing on the screen on mobile
    https://www.armdeot.world/?page_id=6518

    Please contact administrator
    for this information.
    #250656 Copied
    Avatar: ochieng
    ochieng
    Participant

    View mobile screen shots

    Please contact administrator
    for this information.
    #250657 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Every column has Responsive settings, set them as was shown https://prnt.sc/ucej8x
    I can see images on mobile – https://prnt.sc/ucfn4u https://prnt.sc/ucfn9m Try to clear the cache of your mobile browser.

    Regards

    #250660 Copied
    Avatar: ochieng
    ochieng
    Participant

    It doesnt work i have reinstalled the demo from scratch made a new page and its still not working, image is not showing on mobile

    Please contact administrator
    for this information.
    #250665 Copied
    Avatar: ochieng
    ochieng
    Participant

    im reinstalling using elementor let me see if that will work

    #250666 Copied
    Avatar: ochieng
    ochieng
    Participant

    SO i can confirm that images are not showing using elementor as well on mobile, i have confirmed with my client as well, this issues is critical i need it solved urgently, kindly assist.

    I am afraid to continue working on the site and this issue may not be solved.

    I have given you admin access, can you kindly install the theme using my purchase number and set it up so that it works, i beleive i followed all the steps necessary for a proper installation.

    Please contact administrator
    for this information.
    #250667 Copied
    Avatar: ochieng
    ochieng
    Participant

    Sent you the wrong link, use this

    Please contact administrator
    for this information.
    #250668 Copied
    Avatar: ochieng
    ochieng
    Participant

    Also kindly check the console error

    http://www.armdeot.world/wp-content/uploads/elementor/css/global.css

    results in this

    Not Found

    The requested URL was not found on this server.
    Additionally, a 404 Not Found error was encountered while trying to use an Error Document to handle the request.

    This is a clear bug in your template installation

    Kindly assist

    #250670 Copied
    Avatar: ochieng
    ochieng
    Participant

    I have cheked the path on my cpanel file manager and the elementor css file is missing, could this be the same issue even with wpbakery ? I need a working installatoin asap, i need to use wpbakery, kindly setup a bug free installaion using wpbakery for me so i can finish this job.

    Thanks

    #250671 Copied
    Avatar: ochieng
    ochieng
    Participant

    Mybad, i have seen the CSS file, so not sure what the issue is

    #250672 Copied
    Avatar: ochieng
    ochieng
    Participant

    It works now after setting up SSL, i guess some of the calls required https on the address, im not sure but it works anyway.

    #250676 Copied
    Avatar: John Holden
    John Holden
    Participant

    Hi,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,
    Hung PD

    #250692 Copied

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