• 

  Matselb

  Participant

  August 31, 2020 at 12:53

  Hello, 8theme

  Our website has recently gotten some problems after you helped us last time by accessing admin panel.

  1) Menu of website has shifted aside, however, it’s normal in elementor editor.

  2) Pics of products disappear after clicking on size and color of the product.

  Screen shots below
  1.https://prntscr.com/u8x4cm (before)
  https://prntscr.com/u8x4yv (after)
  2.https://prnt.sc/u8x9rd (before clicking on the pic or color/size of the product)
  https://prnt.sc/u8xb88 (after clicking)

  By the way, we appreciate your help so much:)
  Regards, dp-Paradise

  Please, contact administrator
  for this information.

  #249978 Copied Theme version: 7
  5 Answers
  

  Olga Barlow

  Participant

  September 1, 2020 at 14:23

  Hello,

  Take my apologies for the delay in answering.

  1) Check now, please.

  2) Don’t see the mentioned issue with the product https://gyazo.com/1a34ee2066441890e0b266bf2ba6eaf6

  Regards

  #250139 Copied
  

  Matselb

  Participant

  September 1, 2020 at 15:21

  Hello, Olga
  1)Thank you so much for helping us with menu.

  2)But we’re still having problems with pics, we tried to open product on the mobile and PC version website. Please check out the video in the private content area

  Please contact administrator
  for this information.

  #250141 Copied
  

  Matselb

  Participant

  September 1, 2020 at 15:39

  Just want to let you know that this problem doesn’t occur when we are log in the admin panel of WP. So we cannot solve it without your help. Video with proof is in the private content.

  Please contact administrator
  for this information.

  #250147 Copied
  

  Olga Barlow

  Participant

  September 1, 2020 at 17:00

  Hello,

  It looks the Autoptimize plugin caused the mentioned issue. Once I disabled plugin everything works fine. Probably plugin minifies the HTML content in the wrong way.

  Regards

  #250167 Copied
  

  Matselb

  Participant

  September 1, 2020 at 17:33

  Thanks so much for figuring out this issue, Olga

  #250174 Copied
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