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  Antonio

  Participant

  August 30, 2020 at 15:12

  when I insert the Item Purchase Code the register key is NOT active

  #249915 Copied Theme version: .6.3.4
  7 Answers
  

  Rose Tyler

  Support staff

  August 30, 2020 at 15:20

  Hello,

  Please read this topic – https://www.8theme.com/topic/my-purchase-ticket-doesnt-work/#post-249858

  Regards

  #249918 Copied
  

  Antonio

  Participant

  August 30, 2020 at 16:14

  wordpress themes and plugins are all updated …… I have not solved 🙁

  #249923 Copied
  

  John Holden

  Participant

  August 31, 2020 at 05:17

  Hi,

  Please send:

  – FTP info (server, username, password, port)
  – Admin info (wp-admin URL, username, password)

  I will check this problem for you.

  Regards,
  Hung PD

  #249954 Copied
  

  Antonio

  Participant

  August 31, 2020 at 14:45

  in private area

  Please contact administrator
  for this information.

  #250003 Copied
  

  Olga Barlow

  Participant

  August 31, 2020 at 17:47

  Hello,

  You are using XStore 6.3.4 http://prntscr.com/u93gju The latest version of theme available on ThemeForest is 7.0 http://prntscr.com/u93h3e So, install the latest version of theme and try to activate it again.

  Regards

  #250036 Copied
  

  Antonio

  Participant

  September 2, 2020 at 18:05

  i just downloaded from themeforest.net/ but it’s still XStore_Theme_v.6.3.4 : (

  #250270 Copied
  

  John Holden

  Participant

  September 3, 2020 at 06:00

  Hi,

  Please try again, I just downloaded and version is 7.0

  Regards,
  Hung PD

  #250301 Copied
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