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Unable to update to Xstore 7.0 - by AAQ - on WordPress WooCommerce support

This topic has 6 replies, 4 voices, and was last updated 3 years, 8 months ago ago by Rose Tyler

AAQ

Participant

August 27, 2020 at 16:05

I can’t update to 7.0 Xstore is not showing that it has updates from the dashboard (ie the update theme section )

#249652 Copied Theme version: 6.5

5 Answers

Olga Barlow

Support staff

August 27, 2020 at 16:28

Hello,

Go to Dashboard > Updates > click the button http://prntscr.com/u6y4ru

Regards

#249656 Copied

Rishi Maharaj

Participant

August 27, 2020 at 17:00

When I try to update to Xstore 7.0 I get the following message

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#249660 Copied

Olga Barlow

Support staff

August 28, 2020 at 07:48

Hello,

It means that you activated theme on other domain than use at this moment.
1) Go to XStore > Dashboard > deactivate theme and activate it again using your purchase code.
2) Go to Dashboard > Updates > click the button http://prntscr.com/u6y4ru
3) Try to update theme and plugin after that.

Regards

#249701 Copied

AAQ

Participant

August 28, 2020 at 09:35

Hi what
does this mean It means that you activated theme on other domain than use at this moment.

#249717 Copied

Rose Tyler

Support staff

August 28, 2020 at 10:32

Hi AAQ,

If you face the same error with the auto-update https://prnt.sc/u7dmcs , follow next steps – https://prnt.sc/u7dmtm
Please read this article – https://xstore.helpscoutdocs.com/article/63-theme-update The theme can be updated via FTP.

Regards

#249724 Copied
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