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My purchase ticket doesn't work - by Juan Carlos Avila

This topic has 7 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Juan Carlos Avila

Juan Carlos Avila

Participant

August 25, 2020 at 18:36

Hi, I’m doing a project for a client with the following purchase ticket ***** – ba3323ad8f95 and the system DOES NOT accept it, it is more than it indicates invalid when trying to place it

Can you help me with this the test url is

http://provenzal.eastus.cloudapp.azure.com/santapasion/tienda

#249269 Copied Theme version: 6.3.5 WooCommerce version: 4.4.1

6 Answers

John Holden

Participant

August 26, 2020 at 05:46

Hi,

That means you can’t activate theme by using that purchase code?

Please send:

– FTP info (server, username, password, port)
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#249312 Copied

Juan Carlos Avila

Participant

August 28, 2020 at 16:22

How did I send you the installation data? for this method? Do you have a email contact for this? please helpme

#249792 Copied

Rose Tyler

Support staff

August 29, 2020 at 07:51

Hello,

Please provide a screenshot of the error. Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg
Note that one standard license is valid only for 1 project (1 live and 1 staging websites of the same project). Running multiple projects on a single license is a copyright violation – https://themeforest.net/licenses/terms/regular
If you are using the latest WordPress version, to be able to activate the theme, you need to use the latest XStore version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#249833 Copied

Juan Carlos Avila

Participant

August 29, 2020 at 15:28

Fine this is the capture https://prnt.sc/u80xrw we don’t have the last version for this theme

Please contact administrator
for this information.

#249857 Copied

Rose Tyler

Support staff

August 29, 2020 at 15:40

As was mentioned, you need to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ . Then clear cache and register the theme using purchase code.

Regards

#249858 Copied

Juan Carlos Avila

Participant

August 29, 2020 at 15:53

It’s done, thanks close this topics… Your answer fix the problem

#249864 Copied
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