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  oscar.kid

  Participant

  August 14, 2020 at 21:17

  Hi,

  On the products page I’m seeing a notice error, kindly help to resolve it.

  Thanks

  Please, contact administrator
  for this information.

  #247951 Copied Theme version: 6.3.8

  7 Answers

  

  Rose Tyler

  Support staff

  August 15, 2020 at 07:22

  Hello,

  Do you have portfolio projects? Try to disable Portfolio Projects in Theme Options > Portfolio.
  If this doesn’t help, provide temporary wp-admin and FTP access.

  Regards

  #247977 Copied
  

  oscar.kid

  Participant

  August 15, 2020 at 07:28

  Hi, I have shared details.
  We don’t use portfolio projects, I don’t think its enabled.

  Thanks,

  Please contact administrator
  for this information.

  #247978 Copied
  

  Rose Tyler

  Support staff

  August 15, 2020 at 07:54

  Hi,

  You have not set the administrator role for the user in Dashboard, so I can’t check Theme Options.
  Go to Theme Options > Portfolio > Portfolio Projects > Off.

  Regards

  #247980 Copied
  

  oscar.kid

  Participant

  August 15, 2020 at 08:13

  I have updated the role, kindly check now and confirm please.
  Thank you

  #247985 Copied
  

  oscar.kid

  Participant

  August 15, 2020 at 08:23

  I have checked,
  I see the portfolio option is off.
  https://prnt.sc/tzygxa

  #247987 Copied
  

  Rose Tyler

  Support staff

  August 15, 2020 at 09:01

  I’ve passed this question to one from our technician team.
  You may face a delay in answering due to the weekend, please be patient. Thanks in advance.

  Regards

  #247993 Copied
  

  oscar.kid

  Participant

  August 15, 2020 at 09:15

  I had to disable show navigation button to remove the error.

  Not sure why it was showing there as it wasn’t there before

  #247994 Copied