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  Michael

  Participant

  August 13, 2020 at 15:22

  Yesterday, I updated the theme, after that the time it takes to click buy on the product page, takes a long time and it doesn’t even seem like we clicked, how can we solve this?

  This in any product in my store, before it was not like that, but as I updated and this problem occurred.

  #247708 Copied Theme version: 6.3.9.1 WooCommerce version: 4.3.2
  9 Answers
  

  Rose Tyler

  Support staff

  August 14, 2020 at 12:30

  Hello,

  Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
  Do you have the same problem when parent theme is activated?
  Please do these tests and let us know the result + provide temporary wp-admin and FTP access.

  Regards

  #247863 Copied
  

  Michael

  Participant

  August 14, 2020 at 15:03

  I did all the procedures, the answer is faster, but even with the parent theme and everything disabled, this error still returns me

  Print: https://prnt.sc/tzlvhu

  Please contact administrator
  for this information.

  #247904 Copied
  

  Olga Barlow

  Participant

  August 17, 2020 at 14:55

  Hello,

  Can’t log in to your Dashboard http://prntscr.com/u10gm0
  And can’t connect to your FTP http://prntscr.com/u10hk6
  Please, provide us with correct access.
  Also, if you use Cloudflare CDN then install and activate Cloudflare plugin and log in to your account to allow us to flush CDN cache after changes.

  Regards

  #248192 Copied
  

  Michael

  Participant

  August 17, 2020 at 15:06

  Sorry, correct the information, I will install the cloudflare plugin

  Please contact administrator
  for this information.

  #248197 Copied
  

  Michael

  Participant

  August 17, 2020 at 15:32

  When I install the cloudflare plugin it returns me a white page of its settings, I’m not getting it.

  #248203 Copied
  

  Olga Barlow

  Participant

  August 17, 2020 at 17:44

  Hello,

  I see that you copied the whole woocommerce folder to child theme http://prntscr.com/u13qyf It causes some js errors http://prntscr.com/u13rrm because some files are our of date. Please, leave only files that you changed in the child theme and remove all the other files.
  After that clear the CDN cache.

  Regards

  #248225 Copied
  

  Michael

  Participant

  August 17, 2020 at 19:08

  The error is still returned to me, even removing the entire folder
  This after clear cache in CDN

  Print: https://prnt.sc/u154wf

  #248261 Copied
  

  Olga Barlow

  Participant

  August 17, 2020 at 19:20

  Hello,

  Check now.

  Regards

  #248268 Copied
  

  Michael

  Participant

  August 17, 2020 at 20:01

  Thanks!

  #248286 Copied
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