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  King Mang

  Participant

  August 13, 2020 at 12:17

  hello, i’m trying to create multiple headers but when i click add new, it pops up a notification saying ” name your template”.

  where can i do that?

  thanks

  #247663 Copied Theme version: 6.3.9

  6 Answers

  

  Rose Tyler

  Support staff

  August 13, 2020 at 12:46

  Hello,

  Make sure that you have entered header name here – https://prnt.sc/tyxus1
  Please provide temporary wp-admin and FTP access, so we can take a closer look.

  Regards

  #247675 Copied
  

  King Mang

  Participant

  August 13, 2020 at 12:56

  hello,

  yes i have entered a name to it.

  appreciate your help!

  Please contact administrator
  for this information.

  #247676 Copied
  

  Rose Tyler

  Support staff

  August 13, 2020 at 13:17

  Hello,

  Please reupload builder.min.js https://dropmefiles.com/19Iwk into et-core-plugin/app/models/customizer/builder/js folder via FTP.

  Regards

  #247678 Copied
  

  King Mang

  Participant

  August 13, 2020 at 13:49

  hello, i still unable to solve the problem

  please refer below temp FTP access.
  Appreciate your help

  Please contact administrator
  for this information.

  #247682 Copied
  

  Rose Tyler

  Support staff

  August 13, 2020 at 15:10

  Hello,

  Fixed. Please clear the cache and check now.

  Regards

  #247703 Copied
  

  King Mang

  Participant

  August 13, 2020 at 15:14

  thank you very much

  #247705 Copied