Help with single page - by Ydesygn - on WordPress WooCommerce support

Solved7 replies3 participantsUpdated by Ydesygn

  • Avatar: Ydesygn
    Ydesygn
    Participant

    Hello, I have run into a few issues I have not been able to resolve and I am hoping you can help me.

    1. There is a “Purchase” button when you install the demo content in the menu. I have hidden it for the most part unless you mouse over that area. How do I get it back to original and change it to be a “Shop Now” button?

    2. My client would like me to remove the “Wishlist” option from the header, i do not see a way to do that?

    3. My menu does not scroll down nicely to 2 sections on my site, it just loads them. Under “Products” and “About Us” it does not scroll down to them, how can I resolve that?

    4. I turned off the bottom menu option when I first started editing the theme, how do I turn it back on?

    5. How do I keep the menu there at all times even when scrolling?

    6. Where is the payment options at the bottom located? When I do properties on that location it tells me the graphic located on the server but its not there, is there away to change them or turn that off?

    7. My icons for the page up arrow is missing, along with share icons on the product pages all of them are missing can you help me correct that also please?

    8. On the home page the icon that you click to push the page down, how do I remove that? Located on the slider it looks like?

    Thank you!

    #246801 Copied Theme version: 6.3.9 WooCommerce version: 4.3.1

    7 Answers

    Avatar: John Holden
    John Holden
    Participant

    Hi,

    1. There is a “Purchase” button when you install the demo content in the menu. I have hidden it for the most part unless you mouse over that area. How do I get it back to original and change it to be a “Shop Now” button?

    – You mean the topbar header?

    2. My client would like me to remove the “Wishlist” option from the header, i do not see a way to do that?

    – Go to Theme Options > Header Builder > edit the connection block at the right side and remove Wishlist element from the connection block if you don’t need it.

    3. My menu does not scroll down nicely to 2 sections on my site, it just loads them. Under “Products” and “About Us” it does not scroll down to them, how can I resolve that?

    – Please send:

    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    4. I turned off the bottom menu option when I first started editing the theme, how do I turn it back on?

    5. How do I keep the menu there at all times even when scrolling?

    – Go to Theme Options > Header builder > Sticky header > choose the type and enable header area that you would like to make sticky.

    6. Where is the payment options at the bottom located? When I do properties on that location it tells me the graphic located on the server but its not there, is there away to change them or turn that off?

    – Watch the video tutorial to find out how to create footer using default widget areas https://youtu.be/NSSFa7ukx6I

    7. My icons for the page up arrow is missing, along with share icons on the product pages all of them are missing can you help me correct that also please?

    – Icons problem caused by this error in console

    Access to Font at '/themes/xstore/fonts/xstore-icons.ttf?2ki8t4?ver=4.6.1' from origin ' ' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin ' ' is therefore not allowed access.

    Contact your hosting provider to solve this issue.

    Here is a stackoverflow answer for this issue
    http://stackoverflow.com/questions/26125030/font-awesome-icons-not-showing-in-chrome-a-maxcdn-related-cross-origin-resource

    8. On the home page the icon that you click to push the page down, how do I remove that? Located on the slider it looks like?

    – You can edit slider and remove that button

    Regards,
    Hung PD

    #246806 Copied
    Avatar: Ydesygn
    Ydesygn
    Participant

    Thank you for getting back to me and helping me with these things. I still have a few questions and I will send some login information to help me with the menu not sliding.

    1. I turned off the bottom menu option when I first started editing the theme, how do I turn it back on?

    2. On the home page the icon that you click to push the page down, how do I remove that? You mention above that its located in the slider, however I can not locate it to remove it. I see I can add buttons and other objects but an option to remove the one that is there I do not see, sorry.

    Please contact administrator
    for this information.
    #246872 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    We can’t login https://prnt.sc/tw4a4a Please check.
    1) Sorry, but your question is a bit unclear, please describe the desired result in more detail.
    2) Please see screenshot – https://prnt.sc/tw4eoh

    Regards

    #246930 Copied
    Avatar: Ydesygn
    Ydesygn
    Participant

    Ahh the little icon on the slider was under “Global Controls” not on a slide itself, that is why I could not locate it, thank you!

    Please contact administrator
    for this information.
    #246955 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Please watch this video – https://youtu.be/EeR0Jn9eUpA

    Regards

    #246970 Copied
    Avatar: Ydesygn
    Ydesygn
    Participant

    I’ve watched the video several times, ive tried everything I can to get it to work correctly. If you would actually go to the website and click on the links you would see that several of the menu links do not work correctly. I thought I was actually going to get some support help and not just watch this video when the video has nothing to do with the issue im having.

    My menu links are the following

    Benefits WORKS CORRECTLY IT SLIDES DOWN
    Ingredients WORKS CORRECTLY IT SLIDES DOWN
    Products DOES NOT WORK, DOES NOT SLIDE DOWN IT JUMPS
    About Us DOES NOT WORK, DOES NOT SLIDE DOWN IT JUMPS
    Contact Us WORKS CORRECTLY IT SLIDES DOWN

    Any way to get actual customer service and assistance with this issue? I am willing to bet you could actually resolve this issue pretty quickly and you would be providing ACTUAL support on your product.

    #246972 Copied
    Avatar: Ydesygn
    Ydesygn
    Participant

    If I make it the exact way your video says to do, it does not work at all, if I change things and ad something like /#liveWell to the url (for about us) in the menu it will JUMP to the section that I had labeled livewell, but your video and your default links show things as #et-
    if I use that NOTHING works, but only on the 2 items I keep mentioning everything else works.

    now that i followed your video those 2 links do not work at all now, wont even jump down to them.

    #246973 Copied

The issue related to '‘Help with single page’' has been successfully resolved, and the topic is now closed for further responses