Problems with pictures in Firefox - by Juanma Sanchez

11 replies3 participantsUpdated by Rose Tyler

  • Avatar: Juanma_Sanchez
    Juanma Sanchez
    Participant

    Hi!!
    In all browsers we can see the photos well, but in Firefox I am having a problem with the main image of the products, as can be seen in the following screenshot:
    https://pasteboard.co/JkZ2dJX.png

    Thanks for your help!!

    #246656 Copied Theme version: 6.3.9 WooCommerce version: 4.3.1

    11 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how it works then.
    Do you have the same problem when parent theme is activated?

    Regards

    #246660 Copied
    Avatar: Juanma_Sanchez
    Juanma Sanchez
    Participant

    Hello again
    I disabled all plugins and I had the same problem
    But something weird happened when activating the parent theme, since the problem with all the installed plugins disappeared
    What could be happening in the child theme?

    Thanks

    #246674 Copied
    Avatar: John Holden
    John Holden
    Participant

    Hi,

    I can’t access your site, please check again https://prnt.sc/tuu9ws

    Regards,
    Hung PD

    #246694 Copied
    Avatar: Juanma_Sanchez
    Juanma Sanchez
    Participant

    Good Morning. What country are you writing to or trying to access from?

    I have enabled to access from Ukraine and the United Kingdom.
    Thank you!

    #246725 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    If the problem persists with the child theme only, it means that some custom code from there causes the mentioned problem. Sorry, but we are not responsible for custom changes in the child theme, so you need to check it by yourself.

    Regards

    #246738 Copied
    Avatar: Juanma_Sanchez
    Juanma Sanchez
    Participant

    Hi!!
    I get it
    I have deleted everything I had done in the child and the same problem continues to appear.
    Please, if you can help me I would appreciate it.
    Thank you!

    #246776 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Provide temporary FTP access, I will ask one of our technicians to take a closer look.

    Regards

    #246787 Copied
    Avatar: Juanma_Sanchez
    Juanma Sanchez
    Participant

    Hi Rose!!
    Thank you very much for the help, I don’t know what is happening.
    I send you FTP access. I have access enabled only for Ukraine and United Kingdom countries.
    Thanks!!

    Please contact administrator
    for this information.
    #246795 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    The problem was caused by this option https://prnt.sc/tviu3i Take our apologies for the inconvenience.

    Regards

    #246823 Copied
    Avatar: Juanma_Sanchez
    Juanma Sanchez
    Participant

    Perfect!!!
    Thanks!

    #246835 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!
    Have a nice day

    Regards

    #246840 Copied

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