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Issues with the site logo - by Oddpod - on WordPress WooCommerce support

This topic has 12 replies, 2 voices, and was last updated 5 years, 4 months ago ago by Rose Tyler

Oddpod

Participant

August 3, 2020 at 15:54

The site logo is not dynamically showing up in places and elemenor widgets. Please look into it

#246387 Copied Theme version: 6.3.9

11 Answers

Rose Tyler

Support staff

August 3, 2020 at 16:06

Hello,

Sorry, but your question is a bit unclear for me. please describe it in more detail and provide temporary wp-admin access.

Regards

#246390 Copied

Oddpod

Participant

August 5, 2020 at 08:10

Hi,

I’ve uploaded my logo on SITE LOGO.
However, when I’m using it elsewhere, the logo is not automatically being fetched.
Rather it just shows as a plain image.

Please contact administrator
for this information.

#246603 Copied

Rose Tyler

Support staff

August 5, 2020 at 08:18

Hi,

Do you mean an image that is shown when you share site link somewhere like Facebook?
You can use the Yoast SEO plugin to choose images and text.
Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/

Regards

#246605 Copied

Oddpod

Participant

August 6, 2020 at 07:35

Not site link. I mean to say SITE LOGO.

Please check, you will understand

#246711 Copied

Rose Tyler

Support staff

August 6, 2020 at 07:42

I can’t see your screenshot, unfortunately.
Try to use Lightshot Screenshot tool https://app.prntscr.com/en/index.html , it makes screenshots and generates links then you can provide links of screenshots here.

Regards

#246713 Copied

Oddpod

Participant

August 7, 2020 at 09:07

Screenshot not required.
Please go to https://oddpod.in/ and view the image in the footer.

#246831 Copied

Rose Tyler

Support staff

August 7, 2020 at 09:49

Hello,

Please provide FTP access, I will pass this question to our technician team.

Regards

#246838 Copied

Oddpod

Participant

August 7, 2020 at 18:34

Please access the required data from the user created in WP backend for you…

#246900 Copied

Rose Tyler

Support staff

August 8, 2020 at 07:15

Please provide FTP host, FTP login, FTP pass, and FTP port.

Regards

#246923 Copied

Oddpod

Participant

August 9, 2020 at 08:15

Sorry but I have none of these.
Is it possible for you to login into WP Backend and solve this issue ??

#246989 Copied

Rose Tyler

Support staff

August 9, 2020 at 08:26

Please contact your hosting provider and ask this information.

Regards

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