Issues with the site logo - by Oddpod - on WordPress WooCommerce support

Solved11 replies2 participantsUpdated by Rose Tyler

  • Avatar: Oddpod
    Oddpod
    Participant

    The site logo is not dynamically showing up in places and elemenor widgets. Please look into it

    #246387 Copied Theme version: 6.3.9

    11 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Sorry, but your question is a bit unclear for me. please describe it in more detail and provide temporary wp-admin access.

    Regards

    #246390 Copied
    Avatar: Oddpod
    Oddpod
    Participant

    Hi,

    I’ve uploaded my logo on SITE LOGO.
    However, when I’m using it elsewhere, the logo is not automatically being fetched.
    Rather it just shows as a plain image.

    Please contact administrator
    for this information.
    #246603 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Do you mean an image that is shown when you share site link somewhere like Facebook?
    You can use the Yoast SEO plugin to choose images and text.
    Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/

    Regards

    #246605 Copied
    Avatar: Oddpod
    Oddpod
    Participant

    Not site link. I mean to say SITE LOGO.
    FOOTER

    Please check, you will understand

    #246711 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    I can’t see your screenshot, unfortunately.
    Try to use Lightshot Screenshot tool https://app.prntscr.com/en/index.html , it makes screenshots and generates links then you can provide links of screenshots here.

    Regards

    #246713 Copied
    Avatar: Oddpod
    Oddpod
    Participant

    Screenshot not required.
    Please go to https://oddpod.in/ and view the image in the footer.

    #246831 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please provide FTP access, I will pass this question to our technician team.

    Regards

    #246838 Copied
    Avatar: Oddpod
    Oddpod
    Participant

    Please access the required data from the user created in WP backend for you…

    #246900 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Please provide FTP host, FTP login, FTP pass, and FTP port.

    Regards

    #246923 Copied
    Avatar: Oddpod
    Oddpod
    Participant

    Sorry but I have none of these.
    Is it possible for you to login into WP Backend and solve this issue ??

    #246989 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Please contact your hosting provider and ask this information.

    Regards

    #246990 Copied

The issue related to '‘Issues with the site logo’' has been successfully resolved, and the topic is now closed for further responses