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  sirius

  Participant

  July 26, 2020 at 09:43

  Everything up to date except xstore and core. When I update the theme, all product images dissapear and also if I select a product the quantity butons don’t work. If I select and use keyboard arrows up and down, quantity changes though.

  Please, contact administrator
  for this information.

  #245448 Copied Theme version: 6.3.4 WooCommerce version: 4.3.1
  9 Answers
  

  Olga Barlow

  Participant

  July 27, 2020 at 09:03

  Hello,

  Our support specialists need to check the site but access is limited http://prntscr.com/tp4i6g
  Please, unblock the access to your site and allow our support expert to check the problem and provide us with WP Dashboard access to your site.
  Also, tell me do you use the CDN?

  Regards

  #245550 Copied
  

  sirius

  Participant

  July 27, 2020 at 09:07

  Ok, updated the user role.
  I do not use cdn

  #245551 Copied
  

  sirius

  Participant

  July 27, 2020 at 23:01

  Same login details

  Please contact administrator
  for this information.

  #245624 Copied
  

  Olga Barlow

  Participant

  July 28, 2020 at 14:49

  Hello,

  Plugin that you use blocks access to your site http://prntscr.com/tpxoep
  Please, temporarily disable the plugin to allow our experts to check the site and help you with your issue.

  Regards

  #245678 Copied
  

  sirius

  Participant

  July 28, 2020 at 16:32

  We can proceed like last time

  Please contact administrator
  for this information.

  #245709 Copied
  

  Olga Barlow

  Participant

  July 28, 2020 at 16:57

  Hello,

  IPs of our experts who will work on your issue 176.98.69.124, 176.98.70.243 and 176.98.70.175.

  Regards

  #245713 Copied
  

  sirius

  Participant

  July 28, 2020 at 17:26

  Ok, Thank you.
  First two were already whitelisted, I added also the 3rd one.

  #245725 Copied
  

  Olga Barlow

  Participant

  July 29, 2020 at 10:31

  Hello,

  I have updated theme and core plugin on your site and don’t see the issue. Could you check from your side, please?

  Regards

  #245794 Copied
  

  sirius

  Participant

  July 29, 2020 at 11:18

  Everything is ok. Thank you very much.

  #245813 Copied
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