• 

  kingmk101

  Participant

  July 19, 2020 at 10:44

  I am having this weird bug that visitors (that are using iPhone’s) are reporting. Basically, on some pages when they scroll back to top the content goes white for a moment. This mostly happens on the iPhone 11 models, but in some cases, it happened on older models as well.

  This bug also appears only on no image pages or pages with only one image, which is also really weird.

  I’ve never encountered anything similar to this…

  For example on this page:
  https://www.501vintage.es/devoluciones/

  Bug showed on video:
  https://drive.google.com/file/d/1jHr6_KfgQlj6OLYqFD235yT_pYZUaj2N/view?usp=sharing

  #244759 Copied Theme version: 6.3.8 WooCommerce version: 4.3.0
  7 Answers
  

  Rose Tyler

  Support staff

  July 19, 2020 at 12:04

  Hello,

  Thanks for contacting us.
  Disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear browser cache and check then.

  Regards

  #244763 Copied
  

  kingmk101

  Participant

  July 19, 2020 at 18:22

  Thanks for the fast reply, I’ve disabled all 3rd party plugins, purged the cache from Cloudflare and opened the web in Private/Incognito mode, the problem is still there.

  #244776 Copied
  

  Rose Tyler

  Support staff

  July 19, 2020 at 21:16

  Provide temporary wp-admin and FTP access, so we can take a closer look.
  Do you see this problem on any page from our demos?

  Regards

  #244781 Copied
  

  kingmk101

  Participant

  July 20, 2020 at 10:08

  I see the problem on every Single image product and on the pages from the main menu.

  Please contact administrator
  for this information.

  #244835 Copied
  

  Olga Barlow

  Participant

  July 21, 2020 at 08:11

  Hello,

  Check now.

  Regards

  #244914 Copied
  

  kingmk101

  Participant

  July 21, 2020 at 09:51

  Thanks for the help, it is fixed now! May I know what was the problem?

  #244928 Copied
  

  Olga Barlow

  Participant

  July 21, 2020 at 12:58

  Hello,

  You are welcome. It was some issue with the site loader. We’ll fix it also in the next update.

  Regards

  #244949 Copied
• Viewing 8 results - 1 through 8 (of 8 total)