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Menu mobile - by AliceG - on WordPress WooCommerce support

This topic has 26 replies, 4 voices, and was last updated 5 years, 5 months ago ago by AliceG

AliceG

Participant

July 3, 2020 at 11:13

Good morning,
Can I create a fast drop down menu mobile? I’ve tried with statics block but it always hangs when I scrolls down and the subcategories created are listed in a single column. I would like a faster menu that opens the subcategories in an orderly way, divided into several columns.
if possible, a drop down menu that opens on several levels.
Can you help me?

Thanks
Best regards

#243097 Copied Theme version: 6.3.7 WooCommerce version: 4.1.1

25 Answers

Rose Tyler

Support staff

July 3, 2020 at 12:59

Hello,

Thanks for contacting us.
It is not recommended to use static blocks in the mobile menu.
Check this menu – https://xstore.8theme.com/ http://prntscr.com/tb403e http://prntscr.com/tb409c
https://youtu.be/OnxkixHtVLI
Let us know if you need any further assistance.

Regards

#243114 Copied

John Holden

Participant

July 3, 2020 at 13:08

Hi,

Please describe more details in screenshot

Regards,
Hung PD

#243118 Copied

AliceG

Participant

July 3, 2020 at 14:57

Hello,
this menu is very nice. How do I create two windows as in your example link with “menu” and next “categories” on mobile menu?
Thanks

Regards

#243132 Copied

Rose Tyler

Support staff

July 3, 2020 at 15:07

Hello,

Theme Options > Header builder > Mobile menu – https://prnt.sc/tb6wda

Regards

#243137 Copied

AliceG

Participant

July 4, 2020 at 09:23

Hello,
I created the menu for the mobile but it is slow and freezes. It does not flow down. Here is the link of my site to show you the error.
https://vaporbros.net/#

Regards

#243208 Copied

Rose Tyler

Support staff

July 4, 2020 at 12:10

Hello,

I do not see any problem with the mobile menu on your site. Try to clear browser cache and check one more time. Could you record a video of the problem?
Theme Options > Header builder > Mobile menu > Dropdown Opening Action > Off and check one more time.

Regards

#243219 Copied

AliceG

Participant

July 6, 2020 at 13:22

I tried to do this but nothing changes.
The mobile menu does not work, does not scroll down with your finger, is slow and does not work properly.
Can you help me? Most of my users use their mobile phone to open the site and so this menu is useless.
Thanks

Regards

#243406 Copied

Olga Barlow

Participant

July 6, 2020 at 18:03

Hello,

What mobile device do you use? iPhone or any Android device? If you use iPhone go to Plugins > disable Revolution slider and check the menu again. Do you have the same issue?

Regards

#243446 Copied

AliceG

Participant

July 6, 2020 at 19:31

Yes, I have an iPhone and I can’t disable the Revolution Slider plug-in because I am using it and I need it.
I have disabled Revolution Slider only on the mobile phone but the problem continues.

#243454 Copied

John Holden

Participant

July 7, 2020 at 06:28

Hi,

Please send:

– Screenshots of issues
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#243486 Copied

AliceG

Participant

July 7, 2020 at 09:28

Please contact administrator
for this information.

#243509 Copied

AliceG

Participant

July 7, 2020 at 17:34

I published the requested things in the private area. Can you see it?
Thanks

#243556 Copied

Olga Barlow

Participant

July 7, 2020 at 18:16

Hello,

You added link to screenshot to your local computer. Use Lightshot screenshot or Gyzo free tools to make screenshot and share link to screenshot.
Because I don’t see problem with the drop-downs https://gyazo.com/0d5435ea49a697660c86193f41f6019e

Regards

#243563 Copied

AliceG

Participant

July 7, 2020 at 19:46

Hello,
this is the link with the screenshot of the problem:
https://gyazo.com/b86b97e408e4fddc1c969fa11249713b

In the video you can clearly see the locked menu, I’m trying to move the menu with my finger to no avail.
At this point I think it’s an iPhone display problem because I’m looking at the problem with different iPhones.
You are watching with the android and it works but the iphone view has problems.
How can we solve it?

#243576 Copied

Olga Barlow

Participant

July 8, 2020 at 09:51

Hello,

Provide us with FTP access to your site. We’ll take a closer look at this issue.

Regards

#243676 Copied

AliceG

Participant

July 9, 2020 at 13:04

Hello,
I wrote what was requested in the private area.
Thanks

Regards

Please contact administrator
for this information.

#243825 Copied

Olga Barlow

Participant

July 9, 2020 at 16:09

Hello,

Check now, please.

Regards

#243847 Copied

AliceG

Participant

July 14, 2020 at 09:20

Hello,
it’s the same, nothing has changed.
the menu does not work

Regards

#244346 Copied

AliceG

Participant

July 14, 2020 at 09:27

Hello!
I cleaned the caches and saw that things got better. It is still a little slow. Only after you move it a little does it stop!

#244347 Copied

AliceG

Participant

July 14, 2020 at 09:32

Hello,
I tried to play around with the menu. initially it seems fast but just a few clicks and it stops and no longer works properly.

Regards

#244348 Copied

AliceG

Participant

July 16, 2020 at 10:28

Hello,
the problem continues to exist.
My e-commerce is unusable, with damage to the image as well as economic.
Can you update me on the matter?

#244553 Copied

Olga Barlow

Participant

July 16, 2020 at 10:45

Hello,

Take our apologies for the delay in answering. Could you, please, provide us with FTP access to your site?

Regards

#244559 Copied

AliceG

Participant

July 16, 2020 at 12:41

Hello,
I wrote what was requested in a private area.
Thanks

Regards

Please contact administrator
for this information.

#244563 Copied

Olga Barlow

Participant

July 16, 2020 at 17:17

Hello,

Try now, please.

Regards

#244593 Copied

AliceG

Participant

July 17, 2020 at 11:15

Hello,
Now everything works correctly.
I thank you for your help and assistance.

Thanks

Regards

#244655 Copied
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