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Error connecting Instagram API - by serviciosintegradospp

This topic has 12 replies, 4 voices, and was last updated 5 years, 5 months ago ago by Rose Tyler

serviciosintegradospp

Participant

June 30, 2020 at 19:05

I had Instagram set up correctly until a few days ago when syncing failed. I re-synchronized but it doesn’t connect me.
throws the following error (see captures in private content)
Thanks

Please, contact administrator
for this information.

#242729 Copied Theme version: 6.3.6 WooCommerce version: 4.2.2

11 Answers

Olga Barlow

Participant

June 30, 2020 at 21:51

Hello,

Update theme to version 6.3.7 and XStore core plugin to version 2.3.7. After that go to XStore > Instagram API and generate new token using updated API (Instagram stopped support of the Legacy API). Then edit Instagram element/widget on your page and choose the newly added user, save changes.

Regards

#242747 Copied

serviciosintegradospp

Participant

July 1, 2020 at 10:10

does not allow me to update
https://prnt.sc/t9o8ke
https://prnt.sc/t9o9bd

Please contact administrator
for this information.

#242820 Copied

Rose Tyler

Support staff

July 1, 2020 at 10:14

Hello,

This problem could be caused by a few reasons:
1) You are trying to update the theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.

You can also update the theme and Core via FTP instead of auto-update – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#242821 Copied

serviciosintegradospp

Participant

July 3, 2020 at 13:05

https://prnt.sc/tb453k
This is definitely the most troublesome theme I have ever used. Unfortunately at this point I cannot change it, since I have to deliver the website to my client
After updating via FTP that was the error that came out on my website. It is worth noting that I tried to update using all the methods including with the Envato plugin and it was not possible in any way.

#243116 Copied

John Holden

Participant

July 3, 2020 at 13:09

Hi,

Please send:

– FTP info (server, username, password, port)
– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#243119 Copied

serviciosintegradospp

Participant

July 3, 2020 at 13:27

Okay

apparently the problem occurs when I update the et-core plugin, since if I update only the theme the site is working normally except for the Instagram API

I have removed the et-core-plugin update and downgraded to the old version and the site worked. For now I only have the theme updated, but I need the Instagram API to work

Please contact administrator
for this information.

#243121 Copied

Olga Barlow

Participant

July 3, 2020 at 14:46

Hello,

I did not face error with the XStore core plugin update http://prntscr.com/tb6cgh

Your Instagram account is business account but you connected it like personal. Please, remove the existing account and connect it like Business http://prntscr.com/tb6due

After that edit page where you use Instagram and choose the newly added account to show Instagram feeds.

Regards

#243130 Copied

serviciosintegradospp

Participant

July 3, 2020 at 19:29

https://prnt.sc/tbbqpk

Another problem is that as much as I want it is impossible for me to translate these text strings into Spanish (login, username, add to cart, etc …) I have used PoEdit, Loco Traslate and I have not been able to do it. This theme is quite complicated.

#243169 Copied

Rose Tyler

Support staff

July 4, 2020 at 07:50

Hello,

Please do not post different questions in one single topic here, submit separate threads for your questions.

Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating

Regards

#243198 Copied

serviciosintegradospp

Participant

July 4, 2020 at 15:39

I published it right here because I have had hundreds of problems with this theme and then I would have to open hundreds of conversation threads in order to solve all the difficulties I have. Regarding Loco Translate, I did as you indicated, but for example you can see on the site that Add To Cart does not take the translation and so it happens with many text strings and I remind you that I have tried Loco Translate and PoEdit and no way is possible

#243233 Copied

Rose Tyler

Support staff

July 4, 2020 at 16:11

We would recommend using Loco translate, as a rule, it is enough.
“Add to cart” text comes from 3 places – WooCommerce, XStore theme, XStore Core plugin.
If you translated them, but do not see the result on the frontend, you need to sync translation files – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then check backend and frontend.
The latest version of the theme doesn’t have known issues with translation, so follow the mentioned way, and you will be able to translate all strings.
Let us know if you need any further assistance.

Regards

#243245 Copied
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