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The theme is not displaying the Product Addon data

This topic has 7 replies, 3 voices, and was last updated 5 years, 5 months ago ago by bigdrop

bigdrop

Participant

June 25, 2020 at 09:28

I have purchased the Woocommerce Product Addon https://woocommerce.com/products/product-add-ons/

Unfortunately the plugin is not working properly with your theme.
I contacted the woocommerce support and the problem is with your theme. We switched to Storefront theme and it was working properly.

The problem is that the data from Product Addon are not displayed by your theme (on cart page).

Please, contact administrator
for this information.

#242074 Copied Theme version: 6.3.6 WooCommerce version: 4.2.2

6 Answers

Rose Tyler

Support staff

June 25, 2020 at 14:09

Hello,

Describe problems in more detail with screenshots.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here.
Create a staging site (full copy of the production) and provide us with WP Dashboard and FTP access to the staging site. We will check what can be done to help you.
Please note that we did not give a guarantee for full theme compatibility with all existing 3rd party plugins.

Regards

#242105 Copied

bigdrop

Participant

June 25, 2020 at 14:48

I do understand that you do not guarantee the full compatibility of your theme with 3rd party plugins. Maybe it will be easier if I explain to you what I want to achieve and you will suggest me a work around.

I am building a eshop for car tires. The customers can buy the tires only or they can buy the tires and the assembly service.
The tire assembly cost must be calculated per product so if someone purchase 4 tires he must pay 4X times the assembly cost.

I tried in total 3 plugins and none of them seems to work with your theme.
2 premium plugins and one free.
Plugins tried so far:
https://codecanyon.net/item/woocommerce-custom-fields/
https://woocommerce.com/products/product-add-ons/
https://wordpress.org/plugins/product-assembly-cost/

I will provide you with the staging site credentials in a few minutes.

#242113 Copied

bigdrop

Participant

June 25, 2020 at 15:02

Please find the credentials for the staging site:

Please contact administrator
for this information.

#242116 Copied

bigdrop

Participant

June 25, 2020 at 15:16

So this the product page with the extra service https://prnt.sc/t6bpv2

If I select the extra service the price is recalculated at product page correctly but if I add it to cart the product is added to the cart without the extra charge for the extra service.
https://prnt.sc/t6btrr

The price of the extra service is also not shown on cart page https://prnt.sc/t6buve

If switch to Storefront theme everything works perfect https://prnt.sc/t6bz29
And on cart page https://prnt.sc/t6c0kx

#242118 Copied

Olga Barlow

Participant

June 25, 2020 at 20:01

Hello,

Go to Theme Options > WooCommerce > Single product > disable Ajax add to cart option. As a rule, these plugins require POST while adding to cart and do not work with Ajax. Try and let me know if it helps.

Regards

#242155 Copied

bigdrop

Participant

June 26, 2020 at 07:58

Thank you very much that did the trick!!!

#242229 Copied
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The issue related to '‘The theme is not displaying the Product Addon data’' has been successfully resolved, and the topic is now closed for further responses

The theme is not displaying the Product Addon data

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