Return to previous page

Demo Animations Missing - by ptp - on WordPress WooCommerce support

This topic has 10 replies, 4 voices, and was last updated 5 years, 4 months ago ago by John Holden

ptp

Participant

June 23, 2020 at 22:21

Hello, I imported the Tea demo and it looks like the animation effects didn’t import. Is there a way I can import just these settings?

Please, contact administrator
for this information.

#241880 Copied Theme version: 6.3.6

9 Answers

Rose Tyler

Support staff

June 24, 2020 at 09:08

Hello,

Thanks for using our theme.
Do you mean animation for content on Home page? Go to Pages > create a new page, follow this video https://youtu.be/wkIKN2IyEZI to import content of the page from our demo > publish the page and check. if all is fine, set this new page as Home via Dashboard > Settings > Reading and delete the old Home page.
If this is not what you are looking for, describe the request in more detail for better understanding, and provide temporary wp-admin access.

Regards

#241928 Copied

ptp

Participant

June 24, 2020 at 17:07

This worked, thanks!

#242007 Copied

Rose Tyler

Support staff

June 25, 2020 at 07:26

You’re welcome!

Regards

#242055 Copied

ptp

Participant

August 14, 2020 at 21:28

Hi Rose,
We have noticed that the WP Bakery Page Builder no longer allows the option to save changes, meaning we are unable to continue customization. We have reviewed your support forum regarding either an update to the Massive Addon plugin, or downgrading the WP. Our hosting provider informed us that we are unable to downgrade the WP, and no plugin update for Massive Addon is available via the WP. How may we proceed?

#247954 Copied

Rose Tyler

Support staff

August 15, 2020 at 07:57

Hi,

Try to update the MA plugin to 2.4.7 version that they just released https://www.8theme.com/downloads https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#247981 Copied

ptp

Participant

August 17, 2020 at 17:44

Good morning. Thank you for the prompt reply. We have attempted to update the plugin, and have received the error message “Update failed: Download failed. A valid URL was not provided.” How may we proceed from here in order to resolve the issue? Please advise. Thanks!

#248226 Copied

Olga Barlow

Participant

August 17, 2020 at 18:25

Hello,

Go to Plugins > disable and remove MA plugin. After that go to XStore > Plugin installer > install MA plugins again.

Regards

#248238 Copied

ptp

Participant

August 17, 2020 at 22:21

Hello,
That worked! Thank you!

#248297 Copied

John Holden

Participant

August 18, 2020 at 05:04

Hi,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

Your feedback is the motivation to improve our work and services.

Regards,
Hung PD

#248306 Copied
Viewing 10 results - 1 through 10 (of 10 total)