• 

  mantolis

  Participant

  June 22, 2020 at 08:44

  after update i notice :
  sometimes when i press add button from category page,
  add 1 product in cart and after 1-2 sec add one more and green up right message “add to cat” hold there and all windows is frozen or
  add more pcs in cart, after long time maybe fixed or not and i must press reload page
  please see the video

  Please, contact administrator
  for this information.

  #241634 Copied Theme version: 6.3.6 WooCommerce version: 5.4.2
  6 Answers
  

  Rose Tyler

  Support staff

  June 22, 2020 at 15:06

  Hello,

  Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check how adding to cart works then.
  If the problem is independent of plugins, provide us with temporary wp-admin and FTP access.

  Regards

  #241676 Copied
  

  mantolis

  Participant

  June 22, 2020 at 19:00

  hello, thank u for your reply.
  No lucky. i provide you credentials

  Please contact administrator
  for this information.

  #241711 Copied
  

  Rose Tyler

  Support staff

  June 23, 2020 at 11:24

  Hello,

  Fixed. Please clear cache and check now.

  Regards

  #241798 Copied
  

  mantolis

  Participant

  June 23, 2020 at 13:34

  hello Rose
  Thank you!!!
  I’ll check it with private windows and its ok !!!
  You are great. What is the issue? I must know anything about that ?
  best Regards
  Apostolis

  #241819 Copied
  

  Rose Tyler

  Support staff

  June 23, 2020 at 13:48

  Hello,

  It was a bug. The fix will be included in the next update of the theme also. Sorry for the inconvenience.

  Regards

  #241822 Copied
  

  mantolis

  Participant

  June 23, 2020 at 19:37

  thank you again for your fast response !

  #241870 Copied
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