• 

  kriz07

  Participant

  June 13, 2020 at 12:53

  product name appearing after “social share”-backend

  Please, contact administrator
  for this information.

  #240651 Copied Theme version: 6.3.4
  6 Answers
  

  Rose Tyler

  Support staff

  June 13, 2020 at 15:12

  Hello,

  Thanks for using our theme.
  Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check the single product page then.
  If this doesn’t help, provide temporary FTP access, so we can take a closer look.
  Did you make changes in files of the theme?

  Regards

  #240667 Copied
  

  kriz07

  Participant

  June 13, 2020 at 16:06

  i tried deactivating the third party plugins. Still its the same.
  I have not made any changes to the files of themes ( i did add few text below the slider).
  Looking forward for your support.
  THANKS

  Please contact administrator
  for this information.

  #240678 Copied
  

  Rose Tyler

  Support staff

  June 13, 2020 at 16:19

  Please provide FTP access. If you don’t know your FTP host, FTP login, and FTP pass contact your hosting provider and ask this information.

  Regards

  #240679 Copied
  

  kriz07

  Participant

  June 13, 2020 at 17:11

  Please find the FTP details

  Please contact administrator
  for this information.

  #240685 Copied
  

  Rose Tyler

  Support staff

  June 13, 2020 at 20:16

  Hi,

  Fixed. Please clear cache and check now.

  Regards

  #240703 Copied
  

  kriz07

  Participant

  June 15, 2020 at 11:31

  Dear Admin,
  Appreciate a lot. Its fixed.
  And thank you for your great support and service.^^

  #240839 Copied
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