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Please reply to #240547 & #240585 - by Rashika

This topic has 5 replies, 2 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

Rashika

Participant

June 12, 2020 at 15:25

Hi support team
Please reply to these topics. I have ti make one ticket for the problem i m facing and one for requesting you to reply to that ticket. Please reply soon.

#240587 Copied Theme version: 6.3.5

4 Answers

Olga Barlow

Participant

June 12, 2020 at 17:56

Hello,

Take our apologies for the delay in answering but would you be so kind and don’t create multiple topics! Before submitting reply or topic we clearly mentioned that
“Reply times can vary from time to time and be up to 24 hours” http://prntscr.com/syn96r So, please, be patient and wait for the answer instead of increasing the number of requests. We do our best to help you and all the other clients that we have.

Regards

#240604 Copied

Olga Barlow

Participant

June 12, 2020 at 17:56

Hello,

Take our apologies for the delay in answering but would you be so kind and don’t create multiple topics! Before submitting reply or topic we clearly mentioned that
“Reply times can vary from time to time and be up to 24 hours” http://prntscr.com/syn96r So, please, be patient and wait for the answer instead of increasing the number of requests. We do our best to help you and all the other clients that we have.

Regards

#240605 Copied

Rashika

Participant

June 12, 2020 at 18:10

Hello Olga
I can see other tickets created after me being answered and not mine. I thought that it’s a technical glitch of yours and my ticket could be showing closed to you because it has happened one time on your platform. No issues but I think your theme does not have what it promises and the support also is not up to the mark. I would like to claim a refund for the same. I have already deactivated the theme from my account. You could delete my purchase code or make it void for use, but I can’t bear your theme. I was promised a full refund if not satisfied, I hope you respect your promise.
Regards
Apoorv Bansal

#240609 Copied

Olga Barlow

Participant

June 12, 2020 at 18:28

Hello,

Some users who bought a lot of licenses (10-50 and more) have priority service. Anyway, we always answer to all the customers within 24 hours. I’m not sure why you were waiting for this option only and not proceeding with the creation of products etc to just get the answer a little bit later. But ok, that’s your right. We gave your refund. Sorry if our theme caused any inconvenience for you.

Regards

#240610 Copied
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