Problem categories product image - by teamecommerce

This topic has 6 replies, 3 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

  • Avatar: teamecommerce
    teamecommerce
    Participant
    June 3, 2020 at 11:07

    Hi,

    I have a question.

    I’ve been using your theme for several sites but I noticed that there’s something wrong with the product images.

    For example here (http://www.vino.sviluppo.host/b/nicolas-chemarin/). I know the images are not in very high resolution but when I enter a category they seem blurry, I enter the product and they are seen correctly and if I go back to the category they are seen better than the first time I visit the categories (I hope I explained myself quite well).

    Can you tell me how to solve this “problem”? with all the other images (slides, banners,…) I do not have this problem

    thank you
    best regards

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 3, 2020 at 11:47

    Hello,

    Please provide temporary wp-admin access, so we can take a closer look.
    Do you use additional plugins? Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check if it fixes the problem.

    Regards

    Avatar: teamecommerce
    teamecommerce
    Participant
    June 3, 2020 at 13:17

    Hello,

    no for now I do not seem to have active plugins that were not included with your theme.

    Thank you
    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 3, 2020 at 16:32

    Hello,

    I have checked your site and don’t see the difference between images quality. Try 3 products per page to make images bigger http://prntscr.com/st3v9k

    Regards

    Avatar: teamecommerce
    teamecommerce
    Participant
    June 4, 2020 at 08:10

    Hi,

    I’ll show you what I see.

    This is the image when I first enter the category (as you see the word Saburin is blurry) http://www.vino.sviluppo.host/sfocata.jpg

    this when I enter a product and come back (as you see the word Saburin is ok) http://www.vino.sviluppo.host/nosfocata.jpg

    Thank you
    regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 4, 2020 at 14:55

    Hello,

    Could you, please, install and enable the default theme – Storefront and check if you have the same issue?

    Regards

  • Viewing 6 results - 1 through 6 (of 6 total)

The issue related to '‘problem categories product image’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.