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  teamecommerce

  Participant

  June 3, 2020 at 11:07

  Hi,

  I have a question.

  I’ve been using your theme for several sites but I noticed that there’s something wrong with the product images.

  For example here (http://www.vino.sviluppo.host/b/nicolas-chemarin/). I know the images are not in very high resolution but when I enter a category they seem blurry, I enter the product and they are seen correctly and if I go back to the category they are seen better than the first time I visit the categories (I hope I explained myself quite well).

  Can you tell me how to solve this “problem”? with all the other images (slides, banners,…) I do not have this problem

  thank you
  best regards

  #239704 Copied Theme version: 6.3.4
  5 Answers
  

  Rose Tyler

  Support staff

  June 3, 2020 at 11:47

  Hello,

  Please provide temporary wp-admin access, so we can take a closer look.
  Do you use additional plugins? Try to disable all third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check if it fixes the problem.

  Regards

  #239709 Copied
  

  teamecommerce

  Participant

  June 3, 2020 at 13:17

  Hello,

  no for now I do not seem to have active plugins that were not included with your theme.

  Thank you
  Regards

  Please contact administrator
  for this information.

  #239719 Copied
  

  Olga Barlow

  Participant

  June 3, 2020 at 16:32

  Hello,

  I have checked your site and don’t see the difference between images quality. Try 3 products per page to make images bigger http://prntscr.com/st3v9k

  Regards

  #239759 Copied
  

  teamecommerce

  Participant

  June 4, 2020 at 08:10

  Hi,

  I’ll show you what I see.

  This is the image when I first enter the category (as you see the word Saburin is blurry) http://www.vino.sviluppo.host/sfocata.jpg

  this when I enter a product and come back (as you see the word Saburin is ok) http://www.vino.sviluppo.host/nosfocata.jpg

  Thank you
  regards

  #239840 Copied
  

  Olga Barlow

  Participant

  June 4, 2020 at 14:55

  Hello,

  Could you, please, install and enable the default theme – Storefront and check if you have the same issue?

  Regards

  #239909 Copied
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