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  BRIANALEXANDERPEREIRA

  Participant

  May 12, 2020 at 23:29

  Hello,

  Right now the way mobile menu is set up is that a customer has to click the menu button twice before they can get to the main menu links hence opening two menus (see here: https://imgur.com/fnkwf3S)

  How do I make it so that the main menu links are condensed onto the first menu that is opened?

  #236979 Copied Theme version: XStore
  5 Answers
  

  amongthieves

  Participant

  May 13, 2020 at 01:50

  It seems that your “Mobile Menu” has the mobile menu placed inside of itself, if that makes any sense.

  You need to go to Customizer > Header Builder > Mobile Menu and set the menu as a first level menu (what ever menu is your mobile menu) also on the header builder, make sure that the header section with the mobile menu icon is the widget for mobile menu and not a different widget placed in the header builder.

  ** full transparency, i do NOT work for 8theme… i am a fellow customer and figured id help you if i could **

  #236986 Copied
  

  John Holden

  Participant

  May 13, 2020 at 07:01

  Hi,

  Please send:

  – Admin info (wp-admin URL, username, password)

  I will check this problem for you.

  Regards,
  Hung PD

  #237003 Copied
  

  BRIANALEXANDERPEREIRA

  Participant

  May 13, 2020 at 22:51

  Thanks for the reply you helped me figure it out.

  I wish tech support would give answers like yours so people can fix things quickly by themesleves.

  It seems like their answer to every problem is – “Give us your username and password so we can go rummage about in your back-end”

  #237156 Copied
  

  Olga Barlow

  Participant

  May 14, 2020 at 13:55

  Hello,

  Our support specialists ask access to save your time. We check the settings, help, and then post the answer with an explanation of the issue and the reason of it. Because very ofter customers just ignore some instructions or miss something and continue the conversation that just makes delay with problem fix. So, we don’t have any other reason, only desire to help you faster.

  Besides, did you watch our video tutorials for the header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
  It would explain you builder options and system.

  Regards

  #237242 Copied
  

  Olga Barlow

  Participant

  May 14, 2020 at 13:55

  Hello, @amongthieves

  Thank you very much for your assistance.

  Regards

  #237243 Copied
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