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  wolfatadfilm

  Participant

  May 4, 2020 at 23:04

  I’m not talking about Slider Revolution, I am talking about the standard X.Store Theme slider. It reserves space on the page and shows some text and icons, but the photos don’t render and the loading circle is constantly turning.

  The same happens for “banner with mask”

  I have already totally switched off cache to make sure that’s not the problem.

  Other pages render correctly, as before

  Please, contact administrator
  for this information.

  #235677 Copied Theme version: Xstore 6.3.2 WooCommerce version: 4.0.1
  7 Answers
  

  wolfatadfilm

  Participant

  May 4, 2020 at 23:23

  How can I revert to a previous version? Is there a downgrade?

  #235678 Copied
  

  Rose Tyler

  Support staff

  May 5, 2020 at 07:14

  Hello Wolfatadfilm,

  Please provide temporary wp-admin and FTP access, we will take a closer look and help you.

  Regards

  #235698 Copied
  

  wolfatadfilm

  Participant

  May 5, 2020 at 08:02

  These are working stores, so I cannot leave both of them like that. I will revert on the main one to an older version. Give you access to the backup store which has less traffic.
  It doesn’t have the same slider on the main page, but the problem is visible just the same in that home page.
  (Note that the rest of the store functionalities, e.g. shop or category or product pages seem to work correctly, it’s only the start page)

  Please contact administrator
  for this information.

  #235717 Copied
  

  wolfatadfilm

  Participant

  May 5, 2020 at 08:12

  PS You can compare how this is supposed to look like on lianamore.com – which is now back on an old version. lianamore.de doesn’t have the top full-screen-width slider, and has only a part of the categories, but the rest is identical

  #235719 Copied
  

  Olga Barlow

  Participant

  May 5, 2020 at 16:23

  Hello,

  Check the site. This issue will be fixed in next theme update.

  Regards

  #235905 Copied
  

  wolfatadfilm

  Participant

  May 5, 2020 at 17:12

  Great. Thanks a lot!

  #235912 Copied
  

  Olga Barlow

  Participant

  May 5, 2020 at 18:44

  You are welcome.

  Regards

  #235931 Copied
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