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PHP limit - by yaronb - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 5 years, 7 months ago ago by Olga Barlow

yaronb

Participant

May 2, 2020 at 16:40

Hey

The system on the site presents me with a problem,
And my limit on the server is 2000 units.

Link to issue: https://prnt.sc/s9pyd7

On the woocommerce tab
Here’s what: https://prnt.sc/s9pzf7

I checked with my storage company to verify the problem,
They say the limit is indeed 2000 and it may be a visual bug.

Screenshot of what he wrote: https://prnt.sc/s9q0u1

Is it possible to check the issue from your side,
And if this is a server problem, then what might be the problem?

Please, contact administrator
for this information.

#235413 Copied Theme version: Lingerie WooCommerce version: 4.0.0.1

9 Answers

Rose Tyler

Support staff

May 4, 2020 at 15:58

Hello Yaronb,

We do not see any problem on our side.
You can temporarily activate a default theme on the site and check the Status page of the WooCommerce, if shown the same value, maybe WooCommerce support will be able to give you some tips.
My opinion is that the situation should be solved on the server-side.

Regards,
Rose Tyler.

#235633 Copied

yaronb

Participant

May 4, 2020 at 16:39

I sent them a message I will check and update if needed

And I’m also updating the storage company to re-check the issue

#235642 Copied

yaronb

Participant

May 4, 2020 at 18:37

Hello to you (-:

We got back from the storage company,

Regarding the PHP limit.

They want a file called PHP info file
To confirm this is their problem.

Then according to the information in the file they will make customizations according to the details that appear there.

How can I get such a file?

Thank you

#235654 Copied

Olga Barlow

Participant

May 5, 2020 at 16:05

Hello,

Provide them the following screenshot http://prntscr.com/sbcxer Master value is 2000 but local value is set to 0. That’s why WooCommerce and our theme displays 0 there.

Regards

#235903 Copied

yaronb

Participant

May 5, 2020 at 19:31

Hi there

I passed it on to them I really hope this is already the last post I have to deal with because it drives me crazy how many messages can be sent on the same topic

many thanks

#235945 Copied

yaronb

Participant

May 5, 2020 at 19:55

Olga Hi
Backers of my storage company again,
They say there is nothing to do with the server but a problem with your design template or extension.
This is the screenshot they wrote me: https://prnt.sc/sbh084

And the link you see in the image there: https://prnt.sc/sbgeix

What to do now?

#235948 Copied

Olga Barlow

Participant

May 5, 2020 at 20:23

Hello,

Provide them WP Dashboard access to your site and install PHP info plugin. Let them check.
We can do nothing with this. I just displayed you the information that provided me PHP info plugin. I don’t know what your hosting provider check but you an enable the default WP theme and you’ll get the same results. So ask them to login to your site, install the mentioned plugin and check by themself.

I’m sorry but server settings are outside the scope of our support.

Regards

#235959 Copied

yaronb

Participant

May 5, 2020 at 21:55

They have access to WordPress
And I also installed the software and presented the data to them
I’m starting to think that I should leave this company.

You don’t have to apologize,
I know you do everything you can,
I appreciate!

#235997 Copied

Olga Barlow

Participant

May 5, 2020 at 23:00

Hello,

Maybe somebody who answered you is not very familiar with WP installations. Hope you’ll get a solution from them.

Regards

#236011 Copied
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