• 

  teamecommerce

  Participant

  April 20, 2020 at 15:42

  Hi,

  I have a problem with the filters.
  when I click a color I always get an error (see image)

  click ok then load the page.

  What is the problem?

  Thanks
  

  #233999 Copied Theme version: 6.3.1
  8 Answers
  

  Rose Tyler

  Support staff

  April 20, 2020 at 21:34

  Hello,

  Please provide URL, temporary wp-admin and FTP access.

  Regards

  #234017 Copied
  

  teamecommerce

  Participant

  April 21, 2020 at 08:16

  Private Content area

  Please contact administrator
  for this information.

  #234062 Copied
  

  Rose Tyler

  Support staff

  April 21, 2020 at 08:24

  Hello,

  Replace frontend.js file – https://dropmefiles.com/zTyTf in wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/js folder via FTP.

  Regards

  #234065 Copied
  

  teamecommerce

  Participant

  April 22, 2020 at 17:10

  Hi,

  thank you now go.

  I have one more question.

  I left “promo text” in the “header bottom” turned off autoplay.

  But if you move over it with the mouse without clicking it, it starts “moving”.

  With only one active promo you can’t keep it fixed?

  (you can see here: https://berge.store)

  Thanks

  #234307 Copied
  

  Olga Barlow

  Participant

  April 23, 2020 at 12:15

  Hello,

  I have passed your issue to our developers. They will take a look and once I got a solution I’ll inform you.

  Regards

  #234432 Copied
  

  teamecommerce

  Participant

  April 23, 2020 at 16:32

  ok thank you very much

  #234463 Copied
  

  Olga Barlow

  Participant

  April 23, 2020 at 20:29

  Not at all.

  Regards

  #234516 Copied
  

  Olga Barlow

  Participant

  April 27, 2020 at 23:56

  Hello,

  Check now.

  Regards

  #234859 Copied
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