• 

  GiovanniFabb

  Participant

  March 27, 2020 at 09:40

  Hey guys, how you doing?
  Hope you’re doing well 🙂

  Quick question: in 8theme product options i’ve attached a file.jpg (size guide) and a custom tab (product details)
  When i translate the site, from eng to ita, size guide and details disappear.

  How can i fix it?
  Thank you so much!

  Please, contact administrator
  for this information.

  #231951 Copied Theme version: Latest XStore version 6.2.4 / Core plugin 1.5.4 – December 5, 2019 WooCommerce version: Versione 3.8.1
  6 Answers
  

  Rose Tyler

  Support staff

  March 27, 2020 at 09:48

  Hello,

  We can’t access your site getting this error:
  Your access to this site has been limited
  Please give us permission to enter your site or disable the plugin that limits access.
  Also, we need temporary wp-admin access + provide URL of the mentioned product, so we can take a closer look.

  Regards

  #231952 Copied
  

  GiovanniFabb

  Participant

  March 27, 2020 at 10:04

  Can you provide me a screenshot of the limitation access?
  Thanks

  Please contact administrator
  for this information.

  #231953 Copied
  

  Rose Tyler

  Support staff

  March 27, 2020 at 10:10

  Please see screenshots http://prntscr.com/rnor20 http://prntscr.com/rnorkj

  Regards

  #231954 Copied
  

  GiovanniFabb

  Participant

  March 27, 2020 at 10:20

  ok please, can you provide me your ip?

  I’m solving it!

  #231955 Copied
  

  GiovanniFabb

  Participant

  March 27, 2020 at 11:48

  Ok guys, don’t worry i fixed!

  Thanks 🙂

  #231964 Copied
  

  Olga Barlow

  Participant

  March 27, 2020 at 11:52

  Hello,

  I don’t see issues with the custom tab translation when it’s fully translated (title and content) https://gyazo.com/7bdd99fc69b3d9b039126ac307781f22 There is no option to change the image, so use some the universal image for the size guide.

  Regards

  #231967 Copied
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