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Update Causing WooCommerce to Break - by OnetteLunge

This topic has 10 replies, 4 voices, and was last updated 4 years ago ago by Rose Tyler

OnetteLunge

Participant

March 18, 2020 at 17:39

Good afternoon,

Great theme! However, I am currently experiencing two issues:

1. When I update the XStore theme and XStore core it causes all the WooCommerce images to turn white and disappear (see homepage, etc.).

2. The WooCommerce “random” product loading setting is not working anymore – the homepage widget just below the REV slider is supposed to show randomized products – this is not working (it currently shows products but they are the exact same every time).

I have provided credentials in the private area. Can you please log in and take a look at these two issues.

Thank you!

– OL

Please, contact administrator
for this information.

#231440 Copied Theme version: needs update WooCommerce version: latest

9 Answers

Olga Barlow

Support staff

March 18, 2020 at 19:16

Hello,

Provide us with FTP access to update theme and check the issue.
Also, you are using CloudFlare CDN. Log in to your account to allow us to clear CDN cache after theme update http://prntscr.com/rikhxl

Regards

#231451 Copied

OnetteLunge

Participant

March 20, 2020 at 20:23

Thank you – please see private area.

Please contact administrator
for this information.

#231560 Copied

Rose Tyler

Support staff

March 21, 2020 at 10:03

Hello,

1) I do not see the problem with images. Likely it was a cache problem. If you still can see it, try to clear browser cache also. If this doesn’t help, let us know what browser do you use.
2) You are using the default WC element, so check how it works with the default WC theme – Storefront. If the same problem persists, contact the support of the WooCommerce to get assistance.

Regards

#231581 Copied

OnetteLunge

Participant

March 31, 2020 at 04:55

Good afternoon – there was no issue as I did not update the theme – that’s why I asked you to do it as I can not leave the website broken.

Can you please login and update the theme as requested -when I do it breaks the images as detailed and creates issues.

thank you!

#232212 Copied

John Holden

Support staff

March 31, 2020 at 06:33

Hi,

All images are still there https://prnt.sc/rpweqi

Regards,
Hung PD

#232220 Copied

OnetteLunge

Participant

April 10, 2020 at 16:37

Good afternoon,

I just tried to update and the error occurred again. This occurs after I update the theme and the XCore plugin. I have cleared the cache after. Please see the image linked in the private area for proof.

I have REVERTED the website back to before the update – can you please login and update the THEME as well as the Xstore PLUGIN and check on your end / resolve this issue.

Thank you!

– OL

Please contact administrator
for this information.

#233151 Copied

Olga Barlow

Support staff

April 10, 2020 at 17:15

Hello,

Check now. Also, don’t forget to clean CDN cache.

Regards

#233155 Copied

OnetteLunge

Participant

April 17, 2020 at 01:25

Thank you !

#233711 Copied

Rose Tyler

Support staff

April 17, 2020 at 06:49

Hello,

You’re welcome!

Regards

#233721 Copied
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