This topic has 12 replies, 3 voices, and was last updated 4 years, 2 months ago ago by Rose Tyler
Hi,
Hello,
This problem could be caused by a few reasons:
1) You are trying to update theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to XStore Dashboard > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
You can also update the theme via FTP instead of auto-update – https://xstore.helpscoutdocs.com/article/63-theme-update
Regards
I tried method 1, it is still the same
For 2. The server space is 50MB
Hello,
In this case, follow our documentation to update the theme via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update
Regards
Do I need to delete the theme and everything first?
I really cannot find XStore_Theme_v.x.x.zip
Can you update it for me?
Done. Please check.
Regards
Thank you so much.
Hi,
– Theme Options > Footer > Show footer demo blocks > Off. Go to Appearance > Widgets > edit content of Footer or Copyrights areas.
Read more – https://xstore.helpscoutdocs.com/article/48-widgets-custom-widget-areas https://youtu.be/1Nu49dskD1Q
Regards,
Hung PD
Thank you
Hello,
You’re welcome!
Regards
The issue related to '‘Theme cannot upload’' has been successfully resolved, and the topic is now closed for further responses