• 

  Evgeny V

  Participant

  September 10, 2019 at 16:58

  I have studied the Variation Swathes video tutorial (https://www.8theme.com/documentation/docs/variation-swatches/) on your website and did the same steps for my product on my site, but unfortunately the attributes don’t display correctly in the my product card (see screenshot attached).
  They display as standard comboboxes, not graphic attributes such circle and square as is set in the settings.

  At the same time, interestingly, in the categories view, these attributes are displayed correctly (see screenshot attached).

  What I have to do to resolve it?

  Please, contact administrator
  for this information.

  #221123 Copied Theme version: 6.0.1 (child 1.0)
  10 Answers
  

  Rose Tyler

  Support staff

  September 11, 2019 at 10:27

  Hello,

  Try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , and check then.

  Regards

  #221171 Copied
  

  Evgeny V

  Participant

  September 13, 2019 at 08:39

  Hello,

  I disabled all the third-party plugins, but it didn’t helps.
  Here attached wp-admin access data.

  Please contact administrator
  for this information.

  #221312 Copied
  

  Olga Barlow

  Participant

  September 13, 2019 at 12:23

  Hello,

  Provide us FTP access to your site. The problem could be related to compatibility of the variation swatches with your language. We need to check the files for testing and fixing the problem.

  Regards

  #221325 Copied
  

  Evgeny V

  Participant

  September 13, 2019 at 17:13

  Hello,

  Here below access information as requested.
  Please note that website has moved to a different domain.

  Please contact administrator
  for this information.

  #221336 Copied
  

  Rose Tyler

  Support staff

  September 14, 2019 at 12:10

  Hello,

  Our technicians will be able to check your problem on Monday, due to weekends. Sorry for the delay. Please do not change accesses.

  Regards

  #221362 Copied
  

  Evgeny V

  Participant

  September 16, 2019 at 20:49

  Hello,

  Any news?

  #221479 Copied
  

  Olga Barlow

  Participant

  September 16, 2019 at 22:19

  Hello,

  We are still looking for the reason. Need a little bit more time. Sorry for this inconvenience.

  Regards

  #221490 Copied
  

  Olga Barlow

  Participant

  September 17, 2019 at 15:09

  Hello,

  Looks problem caused by the Cyrillic symbols in the slug of the attributes. Use the Latin symbols for the slug http://prntscr.com/p7almv it’s better for the SEO and allows you to avoid problem with swatches.

  Regards

  #221520 Copied
  

  Evgeny V

  Participant

  September 26, 2019 at 14:30

  Hello,

  Thank you very much!

  #222084 Copied
  

  Rose Tyler

  Support staff

  September 26, 2019 at 14:33

  Hello,

  You’re welcome!

  Regards

  #222086 Copied
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