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  toniup

  Participant

  February 22, 2019 at 12:54

  I’ve installed the theme and when I install the Redux framework my site has a 500 error. I read the XStore Theme Requirements and i’m ok as you can see. https://www.dropbox.com/s/xicmsglk5qhfi6v/redux-xstore.PNG?dl=0

  I enable enable WP debug mode and in this page you can see the errors:

  https://di-lucca.it/

  Please, contact administrator
  for this information.

  #209645 Copied Theme version: 5.1.6.1
  3 Answers
  

  Olga Barlow

  Participant

  February 22, 2019 at 14:21

  Hello,

  1) I suppose you installed theme using FTP, right? You did not copy all the necessary files and get the fatal error once trying to activate redux because it requires files that do not exist http://prntscr.com/mona6l

  2) FTP that you provided is for some other installation that you have because we don’t see the xstore theme in the themes folder http://prntscr.com/monckl

  So, either provide us with correct FTP access to your site or just remove the activated XStore theme and install it again from Appearance > Themes > Add New > upload theme.

  Regards

  #209653 Copied
  

  toniup

  Participant

  February 22, 2019 at 16:07

  Yes, all right!
  I’ve installed via FTP but now I’ve installed normally via backend and it’s all ok !

  Thanks

  p.s. Sorry for wrong FTP access!

  #209661 Copied
  

  Rose Tyler

  Support staff

  February 22, 2019 at 16:16

  Hello,

  You’re welcome!
  Feel free to ask if you have any other questions.
  Have a nice weekend.

  Regards

  #209663 Copied
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