Redux framework error 500 - by toniup - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

  • Avatar: toniup
    toniup
    Participant
    February 22, 2019 at 12:54

    I’ve installed the theme and when I install the Redux framework my site has a 500 error. I read the XStore Theme Requirements and i’m ok as you can see. https://www.dropbox.com/s/xicmsglk5qhfi6v/redux-xstore.PNG?dl=0

    I enable enable WP debug mode and in this page you can see the errors:

    https://di-lucca.it/

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 22, 2019 at 14:21

    Hello,

    1) I suppose you installed theme using FTP, right? You did not copy all the necessary files and get the fatal error once trying to activate redux because it requires files that do not exist http://prntscr.com/mona6l

    2) FTP that you provided is for some other installation that you have because we don’t see the xstore theme in the themes folder http://prntscr.com/monckl

    So, either provide us with correct FTP access to your site or just remove the activated XStore theme and install it again from Appearance > Themes > Add New > upload theme.

    Regards

    Avatar: toniup
    toniup
    Participant
    February 22, 2019 at 16:07

    Yes, all right!
    I’ve installed via FTP but now I’ve installed normally via backend and it’s all ok !

    Thanks

    p.s. Sorry for wrong FTP access!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 22, 2019 at 16:16

    Hello,

    You’re welcome!
    Feel free to ask if you have any other questions.
    Have a nice weekend.

    Regards

  • Viewing 4 results - 1 through 4 (of 4 total)

The issue related to '‘Redux framework error 500’' has been successfully resolved, and the topic is now closed for further responses

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.