Return to previous page

Variation Swatches just work in Single Product Page

This topic has 10 replies, 3 voices, and was last updated 5 years, 3 months ago ago by Rose Tyler

Manuel Oliveira

Participant

January 10, 2019 at 12:36

Hello,
I’m having a weird malfunction here:

– I defined my Product attributes to work with Variation Swatches (with small images). Everything created and defined, I found my Variation Swatches only working perfectly on Single Product Page (not working on product sliders or Shop Main Page).

The weird is that some products (sometimes) work, others don’t.
I reduced the images, I tried square and round ones… but no success at all.

I looked on the forum, but didn’t find the same problem….

My web-site is still on staging phase, but I’m struggling a lot with that.

Could anyone please help me?

Thanks a lot,

Manuel

Please, contact administrator
for this information.

#206926 Copied Theme version: Version 5.1.4 / Core plugin 1.1.8 WooCommerce version: Version 3.5.3

9 Answers

Rose Tyler

Support staff

January 10, 2019 at 13:26

Hello,

Your problem is a bit unclear for me, on first sight, all works fine. Please describe it in more details with screenshots.

Regards

#206933 Copied

Manuel Oliveira

Participant

January 10, 2019 at 13:42

Hello, thanks for your response.

What I mean, in short words, is that Swatches work always good in single Product Page, but in the Shop main page or in a Product slider, with some articles yes, others don’t.

Product Slider (but the same happens on Shop Main Page):

I cannot see why. Firstly I thought was the square form not working, but as you can see, there’s no relationship with the form or number of Swatches.

Thanks you for your help.

Manuel

#206936 Copied

Rose Tyler

Support staff

January 10, 2019 at 13:59

Hello,

Try to disable 3-rd party plugins to be sure that no one of the additon plugins causes the problem.
If this doesn’t help, provide temporary FTP access.

Regards

#206939 Copied

Manuel Oliveira

Participant

January 10, 2019 at 15:48

I found the problem:

I have a lot of different attributes (patterns) in my products (+40).

I realize they only work if they are less than 10. 🙁

As an example:

– if I have an article with 3 patterns 01|06|14, I am only able to select pattern 01 and 06, if I click pattern 14, nothing happens (I mean, clicking on the swatches)

Is it possible to correct it and be able to have more than 10 attributes working?

Thanks a lot,

Manuel

#206958 Copied

Olga Barlow

Support staff

January 10, 2019 at 16:48

Hello,

Provide FTP access to your site. We’ll take a closer look.

Regards

#206961 Copied

Manuel Oliveira

Participant

January 10, 2019 at 17:52

Hello,

I gave you ftp access in Private.
I tried, meanwhile, changing the name 01, 02, 03… to P01, P02, P03…. and it works.
So, the bug is to have numeration (over 10).

Just remember I’m talking about my Staging 1 site and not the live one.

Thank you.

Please contact administrator
for this information.

#206968 Copied

Rose Tyler

Support staff

January 11, 2019 at 16:35

Hello,

Thanks for your report.
Our developers will fix this problem in one of the next theme updates. There is no ready solution for now, unfortunately.

Regards

#206992 Copied

Manuel Oliveira

Participant

January 12, 2019 at 09:16

Thank you very much!

I managed (for now) using alphanumeric names, lost a big time, but is working.

Thanks for taking note of this bug, it will be very good to have it solved,, in the next.

My best regards,

Manuel

#207002 Copied

Rose Tyler

Support staff

January 14, 2019 at 08:05

Sorry for the inconvenience.
Thank you for the understanding.

Regards

#207019 Copied
Viewing 10 results - 1 through 10 (of 10 total)