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  Randley

  Participant

  October 10, 2018 at 20:35

  Hello

  Since 2 weeks ago I have had many problems with the theme of xstore, fix all the access problems I had to update the core, I change the core to the previous one. Since today I have had a lot of problems when I want to add products to the cart, you only see that loading and you can not go to the checkout. Can you please help me with this problem?

  #200886 Copied WooCommerce version: 3.4.5
  9 Answers
  

  Rose Tyler

  Support staff

  October 11, 2018 at 07:41

  Hello,

  Please provide us with temporary wp-admin and FTP access so we can take a closer look.

  Regards

  #200894 Copied
  

  Randley

  Participant

  October 11, 2018 at 16:09

  Hi @Rose

  I am sending you the info.

  Thanks

  Please, contact administrator
  for this information.

  #200953 Copied Theme version: xstore WooCommerce version: 3.4.5
  

  Rose Tyler

  Support staff

  October 12, 2018 at 07:06

  Hello,

  Please check credentials http://prntscr.com/l54yqi and FTP (hostname, username, password, port).

  Regards

  #200971 Copied
  

  Randley

  Participant

  October 12, 2018 at 16:23

  Hello @Rose

  I am sending you the info you need. Also I saw other problem with WPBakery page Builder, everything is on white and featured Image too, can you help me with that.

  Thanks

  Please, contact administrator
  for this information.

  #201042 Copied Theme version: xstore WooCommerce version: 3.4.5
  

  Rose Tyler

  Support staff

  October 15, 2018 at 08:06

  Dear @Randley,

  1) Please ask your hosting provider support to create FTP account to your site files and give us the credentials.
  2) Try to disable all 3-rd party plugins to check if one of them causes the problem.

  Regards

  #201073 Copied
  

  Randley

  Participant

  October 16, 2018 at 18:45

  Dear @Rose

  I am sending you the information, also I have problem with the slider revolution, when I try save the slider the system say ajax error. We have a lot problems.

  Regars

  Please, contact administrator
  for this information.

  #201180 Copied
  

  Randley

  Participant

  October 16, 2018 at 19:07

  Hi @Rose

  The Hosting guy resolve the problems with the slider revolution and the featured image.

  #201181 Copied
  

  Randley

  Participant

  October 17, 2018 at 01:03

  Hi @Rose

  Everything right now it is perfect, I let you know if I found other problems.

  Thanks

  #201184 Copied
  

  Rose Tyler

  Support staff

  October 17, 2018 at 08:07

  Hello,

  That is great thank you for letting us know.

  Regards

  #201199 Copied
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