• 

  shaifful

  Participant

  October 9, 2018 at 23:48

  Hi, got a problem. After updating to latest themes and plugin. I can’t access my account page.
  Please help.

  Thanks

  Please, contact administrator
  for this information.

  #200802 Copied Theme version: 5.0.3 WooCommerce version: 4.9.8
  7 Answers
  

  Rose Tyler

  Support staff

  October 10, 2018 at 07:42

  Hello,

  I do not see the problem http://prntscr.com/l4aglk Is it solved?

  Regards

  #200811 Copied
  

  shaifful

  Participant

  October 10, 2018 at 11:03

  No, other user also complaint, cannot login by mobile either. Blank.

  #200846 Copied
  

  Rose Tyler

  Support staff

  October 10, 2018 at 11:16

  Please try to disable all 3-rd party plugins to check if one of them causes the problem.
  In case, it doesn’t help, provide us with FTP access also.

  Regards

  #200848 Copied
  

  shaifful

  Participant

  October 10, 2018 at 12:30

  Its like, another layer is on top of it. https://drive.google.com/a/smkpg.net/file/d/1CbnVQpaolBGn0DzaSfOHJ0qHnj3bWh_g/view?usp=drivesdk

  However, will follow your suggestion 1st.

  #200851 Copied
  

  shaifful

  Participant

  October 10, 2018 at 21:25

  Hi Guys, found a culprit. A plugin Clearfy that got into problem. I have disable it. Thanks, consider case closed.

  #200887 Copied
  

  Rose Tyler

  Support staff

  October 11, 2018 at 07:42

  Hello,

  I am glad that you sorted out.
  This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

  Regards

  #200895 Copied
  

  Olga Barlow

  Participant

  October 11, 2018 at 08:57

  Hello,

  Very strange because we don’t have such issue http://prntscr.com/l4qrp9
  What device do you use and what browser?

  Regards

  #200904 Copied
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