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New xstore update - by Su Flo - on WordPress WooCommerce support

This topic has 23 replies, 3 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

Su Flo

Participant

October 1, 2018 at 23:12

Dear Xstore,

We have an urgent question in the Private content and hope you can help.

Kind Regards, Su.

Please, contact administrator
for this information.

#200295 Copied

22 Answers

Rose Tyler

Support staff

October 2, 2018 at 07:40

Hello,

On your site, I can see 4.28.1 theme version, the latest one is 5.0.2. I do not see the problem with logo or menu. Have you downgraded theme version?
Please note, that the theme needs to be activated using purchase code in Theme Options.
If you your site is active we would recommend you to create staging site and try to update theme there because we made a lot of changes in PHP, JS files and also theme CSS. That’s why if you have some custom styles based on the old version they would be changed. If everything is ok after update on the staging site then update production.
Here you can find changelog – https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546#item-description__changelog

Regards

#200302 Copied

Su Flo

Participant

October 2, 2018 at 08:00

Hi Rose,

We have responded in the PC.

BR, Su.

Please, contact administrator
for this information.

#200307 Copied

Su Flo

Participant

October 2, 2018 at 13:12

Hi Rose,

Kindly checking you have received our latest response?

Hoping to hear from you soon.

Best Regards, Su.

#200328 Copied

Su Flo

Participant

October 3, 2018 at 09:13

Hi Rose,

Sorry to press, just wondering if you’ve had the time to look at our response in the private content. Have tried to upload the plugins but unsuccessful. Hope you can help as we would like to go into the WP admin to make some changes. Best Regards, Su.

Please, contact administrator
for this information.

#200380 Copied

Olga Barlow

Support staff

October 3, 2018 at 11:24

Hello,

1. No, you don’t need to pay for the new version. If such happens and you will face the activation message at the staging site then use the same purchase code to activate theme. You can use the same license for the production and dev, staging sites for the same project.

2. Child theme re-writes parent theme functions and you won’t lose the code if update parent theme. But we made a lot of changes in this major update https://xstore.8theme.com/update-history/ and removed a lot of functions. So, if you use removed functions in child theme you may face fatal error “call to undefined function” and will need to make appropriate changes in the child theme to fix this fatal error. Also, if yo check the updated demo https://xstore.8theme.com/ you’ll see that we made some update of the theme styles (line heights, paddings, font-sizes, input backgrounds, product title text-transform etc). That’s why these updates also will appear at your site.

3. We can help you with theme and plugins updates, no problem. Just provide access to the staging site Dashboard and FTP.

Regards

#200387 Copied

Su Flo

Participant

October 3, 2018 at 11:32

Dear Olga,

Sounds very complex but a move in the right direction for the theme I suppose.

I have attached the credentials into the Private Content and would be greatly appreciated if you could assist with the updates please.

Best Regards, Suzanne.

Please, contact administrator
for this information.

#200388 Copied

Su Flo

Participant

October 3, 2018 at 15:26

Hi Olga,

Checking you have safely received the sign on credentials in the private content.

Best Regards, Su.

#200399 Copied

Rose Tyler

Support staff

October 3, 2018 at 15:31

Hello,

Are you sure that the update needs to be done on your production site? Some styling will be changed and we do not remember how looks all elements on your site. It would be better for you to create the full copy of your site.
To make the update we need FTP access (FTP hostname, FTP username, FTP password) also. Please ask your hosting provider support to create FTP account to your site files and give us the credentials.

Regards

#200401 Copied

Su Flo

Participant

October 3, 2018 at 17:06

Hi Rose,

Can I give you the logon details to our cpanel which will get you into the FTP.

Kind Regards, Suzanne.

#200407 Copied

Olga Barlow

Support staff

October 3, 2018 at 18:39

Hello,

It would be better if you provide FTP. We don’t need more permissions than it’s needed.
cPanel has root access to your the options and we would not recommend you to share such important info without absolute necessity.

Regards

#200420 Copied

Su Flo

Participant

October 3, 2018 at 19:57

Hello,

What do you specifically mean by you want access to our FTP? We can give you private password to access our cpanel as this is the only route to our FTP.

Unless there is another way you would suggest that we could try.

Regards, Su.

#200424 Copied

Su Flo

Participant

October 3, 2018 at 20:00

Hello,

What do you specifically mean by you want access to our FTP? We can give you private password to access our cpanel as this is the only route to our FTP.

Unless there is another way you would suggest that we could try.

Currently, in our Xstore, we cannot update anything, we keep getting http://prntscr.com/l1ts77 its been like this all week.

Regards, Su.

#200425 Copied

Olga Barlow

Support staff

October 4, 2018 at 10:56

Hello,

1) Contact your hosting provider to get:
FTP host, FTP username, FTP password. We need only this information.

2) Try to disable Massive Addons plugin and check if you can edit the post after that. Let me know about the results.

Regards

#200459 Copied

Su Flo

Participant

October 4, 2018 at 13:38

Dear Olga,

We have created a new FTP password in the Private Content.

Regarding the Addons, we have removed, however our updates worked once and then having tried to change something else, the same 404 message is appearing.

Hope you can help please.

Best Regards, Su.

Please, contact administrator
for this information.

#200485 Copied

Rose Tyler

Support staff

October 4, 2018 at 14:44

Dear @Su Flo,

What FTP host and port should we use?

Regards

#200488 Copied

Su Flo

Participant

October 4, 2018 at 15:25

Hi Rose,

Those details are in the PC for you.

Best Regards, Su.

Please, contact administrator
for this information.

#200498 Copied

Su Flo

Participant

October 5, 2018 at 11:01

Hi Rose,

Checking you have received all the necessary logon credentials for FTP?

Best Regards, Su.

#200564 Copied

Olga Barlow

Support staff

October 5, 2018 at 13:06

Hello,

We have updated theme and plugin. Check now.

Regards

#200577 Copied

Su Flo

Participant

October 6, 2018 at 13:05

Hi Olga,

Thank you for the reply. I have an urgent message for you in the private content.

Best Regards, Su.

Please, contact administrator
for this information.

#200619 Copied
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