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  bindebale

  Participant

  September 11, 2018 at 10:48

  Hi,

  I’ve got a question regarding the average product rating. I’ve received 5/5 and 3/5 reviews, but still, the average is shown as 5/5. Why does it happen? You can check it here: https://cosmicpantry.com/pl/sklep/mus-kokosowy-pink-beauty-goji-rozowa-pitaja/

  Best,
  Kuba

  #199270 Copied Theme version: 4.28.1 WooCommerce version: 3.4.4
  5 Answers
  

  Rose Tyler

  Support staff

  September 11, 2018 at 12:16

  Hello,

  Please provide us with temporary wp-admin access so we can take a closer look.

  Regards

  #199275 Copied
  

  bindebale

  Participant

  September 11, 2018 at 12:44

  Here you are

  Please, contact administrator
  for this information.

  #199278 Copied
  

  Rose Tyler

  Support staff

  September 11, 2018 at 12:56

  You need to update 8theme Core plugin to 1.0.23 version, so go to Appearance > Install plugins > Update Core plugin.
  Then clear cache and check the rating.

  Regards

  #199280 Copied
  

  bindebale

  Participant

  September 21, 2018 at 10:41

  Hi,

  Thanks, updated Core plugin and cleared cache, but problem still occurs 🙁

  #199778 Copied
  

  Rose Tyler

  Support staff

  September 21, 2018 at 10:46

  Hello,

  Thanks for the reply.
  Have you tried to disable all 3rd party plugins?
  Unfortunately, I can’t log in. Please provide us with correct wp-admin access.

  Regards

  #199779 Copied
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