• 

  morsa

  Participant

  July 24, 2018 at 19:30

  Hello!
  I’m trying to upload the Theme by FTP.
  And it’s the third time that these files give me an error:

  extension_custom_column_closer.php
  extension_custom_column_opener.php
  extension_dummy_content.php…etc etc

  attached image with the error of the FTP

  #197231 Copied Theme version: XStore_Theme_v.4.28 WooCommerce version: 4.9.7
  5 Answers
  

  Olga Barlow

  Participant

  July 25, 2018 at 09:34

  Hello,

  You forgot to provide the link to your screenshot. Waiting for your screenshot.

  Regards

  #197249 Copied
  

  morsa

  Participant

  July 25, 2018 at 12:51

  Sorry I forgot to add the link.
  I already test with several hostings in all the same thing happens to me.
  Thank you!!
  

  http://newmascota.uy/picc/error.jpg

  #197276 Copied
  

  Olga Barlow

  Participant

  July 25, 2018 at 14:46

  Hello,

  Do you use windows hosting? Contact hosting provider about this problem they should help you to fix it. Or try to install the theme via Dashboard.

  Regards

  #197286 Copied
  

  morsa

  Participant

  July 25, 2018 at 15:29

  Hello in a Linux hosting can not be installed?

  #197287 Copied
  

  Rose Tyler

  Support staff

  July 25, 2018 at 16:00

  Hello,

  As a rule, such problem occurs with windows hosting.
  In your case, I would recommend you to install the theme via Dashboard https://www.8theme.com/documentation/docs/theme-installation/ or contact your hosting provider.

  Regards

  #197288 Copied
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