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Product-category shows only one product - by dvojka

This topic has 20 replies, 2 voices, and was last updated 7 years, 6 months ago ago by Rose Tyler

dvojka

Participant

May 30, 2018 at 16:07

Hello team,

When I open product category page (http://luxus-leuchter.de/produkt-kategorie/glassarm/) I see only one (most recent) product. I tried everything I could, I deleted the category, deleted the products, added more categories to products. Nothing seems working for me. Can you please help?
In Private content you can find admin login credentials.

Best,
Tomas

Please, contact administrator
for this information.

#193908 Copied Theme version: latest WooCommerce version: latest

19 Answers

Rose Tyler

Support staff

May 31, 2018 at 07:28

Hello,

Does it work the same way with the parent theme?
Have you tried to disable all 3rd-party plugins?

Regards

#193936 Copied

dvojka

Participant

June 1, 2018 at 08:21

1. I haven’t tried to Activate parent theme as I am worried that my custom settings will be reset. How can I do it with preserving the settings?
2. Yes I tried to disable other plugins. Didn’t help.

Regards,
Tomas

#194052 Copied

Rose Tyler

Support staff

June 1, 2018 at 08:51

Your settings won’t be lost after changing the active theme on site, but you can export theme options to file via Theme Options > Import/Export > Import or Export your theme configuration. Some widgets may change positions, so I would recommend you check where every widget is placed in Appearance > Widgets or you may open widgets in a new browser tab, before the parent theme activation, to be able to compare widgets position after changing the active theme to child theme back.

Regards

#194059 Copied

dvojka

Participant

June 1, 2018 at 09:28

O.K. I activated parent theme and the issue is still there. What else can I do?

#194063 Copied

Rose Tyler

Support staff

June 1, 2018 at 10:04

Please check if the same problems persist only with our theme or with a default theme too (WC theme – Storefront).

Regards

#194066 Copied

dvojka

Participant

June 1, 2018 at 11:15

No. With Storefrond Theme everything works fine. All products are shown. See screenshot:

#194073 Copied

Rose Tyler

Support staff

June 1, 2018 at 12:15

Thanks for the screenshot. Please provide FTP access in the Private Content area.

Regards

#194075 Copied

dvojka

Participant

June 1, 2018 at 13:08

Here is the access:

Please, contact administrator
for this information.

#194083 Copied

Rose Tyler

Support staff

June 1, 2018 at 13:11

We need FTP access (FTP hostname, FTP username, FTP password). Ask your hosting provider support to create FTP account to your site files and give us the credentials.

Regards

#194086 Copied

dvojka

Participant

June 2, 2018 at 00:45

O.K. Here is the FTP access:

Please, contact administrator
for this information.

#194118 Copied

Rose Tyler

Support staff

June 4, 2018 at 08:21

Hello,

Fixed. Please, clear cache and check.

Regards

#194156 Copied

dvojka

Participant

June 4, 2018 at 10:16

Wow. Thanks a lot. It works now. Could you please tell me, what was the problem and how did you fixed, so I can fix by myself if it happens again?

Regards,
Tomas

#194179 Copied

Rose Tyler

Support staff

June 4, 2018 at 10:22

It was our bug. Thank you for the report about it. The problem will be fixed in new theme versions.

Regards

#194181 Copied

dvojka

Participant

June 4, 2018 at 14:16

O.K. Good to hear that. Thanks again!

#194209 Copied

Rose Tyler

Support staff

June 4, 2018 at 14:28

You’re welcome!

Regards

#194210 Copied

dvojka

Participant

June 5, 2018 at 12:24

Hello, sorry for another reply, but I got an email today morning, that there is a new update of Classico theme. As I can see, there is a lot of fixes, so it is probably good to update. Therefore my question is: Is there also fix for my problem included? Can I safely update theme, or would it be needed to do that fix via FTP access again?

Thank you

#194293 Copied

Rose Tyler

Support staff

June 5, 2018 at 12:43

Hello,

The fix was included in this update, but we would recommend you to create backup of your files and database before starting update process.

Regards

#194296 Copied

dvojka

Participant

June 5, 2018 at 13:33

What a speed! wow! Thanks a lot.

Regards,
Tomas

#194306 Copied

Rose Tyler

Support staff

June 5, 2018 at 13:35

You’re welcome!

Regards

#194310 Copied
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