• 

  Divites

  Participant

  April 17, 2018 at 12:02

  Hi,

  I hope you can help me with the following.
  When adding a product video (mp4 or youTube) to a product the video is not displayed. The pop-up is showing an empty field. Please see https://chalrose.com/product/doppio-bag-bordeaux-bundle-test/

  Could you please assist solving this issue.

  Thx for your prompt reply.

  Regards,

  Johan

  #191328 Copied Theme version: 4.2.4 WooCommerce version: 3.3.5
  6 Answers
  

  Rose Tyler

  Support staff

  April 17, 2018 at 12:59

  Hello,

  I do not see the problem http://prntscr.com/j6e4h6
  Is it solved?

  Regards

  #191338 Copied
  

  Divites

  Participant

  April 17, 2018 at 13:40

  Hi,

  Strange… When I open the product in any browser I will get an empty pop-up. In IE it mentions that is an invalid source.

  In which browser did you open the video?

  Regards,

  Johan

  #191343 Copied
  

  Rose Tyler

  Support staff

  April 17, 2018 at 14:08

  Hello,

  I’ve checked your site in Chrome browser (latest version).
  Have you cleared cache?
  Please provide a screenshot of the problem.

  Regards

  #191347 Copied
  

  Olga Barlow

  Participant

  April 17, 2018 at 14:13

  Hello,

  I suppose issue is related to your video and error that you have http://prntscr.com/j6f7wc https://support.google.com/chrome/a/answer/7391219?hl=en
  Please, edit the product and make sure that you use video from your site and not from the test site.

  Regards

  #191351 Copied
  

  Divites

  Participant

  April 17, 2018 at 14:31

  Hi,

  Thx! I have uploaded new video’s and now it’s working!

  #191357 Copied
  

  Rose Tyler

  Support staff

  April 17, 2018 at 14:35

  Hello,

  Great.
  Have a nice day.

  Regards

  #191358 Copied
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