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  PreboDigtial

  Participant

  April 10, 2018 at 23:35

  Hi Guys, I am getting a 500 internal error, the wizzard gets stuck at importing demo content. Please assist

  I have submitted a ticket please assist, I have tried on two servers getting the same issue, php 5.6 , memory size, upload time all updated in config

  Please, contact administrator
  for this information.

  #190752 Copied Theme version: Latest Version 4.4 WooCommerce version: Version 3.3.4
  7 Answers
  

  Rose Tyler

  Support staff

  April 11, 2018 at 07:29

  Hello,

  Thanks for the topic.
  Unfortunately, we can’t login http://prntscr.com/j3nq5p
  You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

  Regards

  #190762 Copied
  

  PreboDigtial

  Participant

  April 11, 2018 at 07:39

  how is this possible, I have tried two servers, Godaddy and another provider and still getting the same issue,

  Please, contact administrator
  for this information.

  #190767 Copied
  

  Rose Tyler

  Support staff

  April 11, 2018 at 07:44

  Please check wp-admin access https://prnt.sc/j3nvgy

  Regards

  #190769 Copied
  

  PreboDigtial

  Participant

  April 11, 2018 at 07:47

  Sorry, correct details below

  Please, contact administrator
  for this information.

  #190770 Copied
  

  Rose Tyler

  Support staff

  April 11, 2018 at 08:11

  Is it a password? What username should we use?

  Regards

  #190775 Copied
  

  PreboDigtial

  Participant

  April 11, 2018 at 08:11

  Its same user name as the other url

  Please, contact administrator
  for this information.

  #190776 Copied
  

  Rose Tyler

  Support staff

  April 11, 2018 at 08:22

  Contact your hosting provider support and ask them to increase the following PHP settings:
  – post_max_size to 64M;
  – upload_max_filesize to 64M;
  https://prnt.sc/j3oa7u

  Regards

  #190779 Copied
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