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  emeliech

  Participant

  February 19, 2018 at 13:48

  Hello, we are experiencing problems with our filter on mobile devices. When filtering for material the sidebar dissapears when scrolling through the options. Also it looks a bit distorted and when scrolling in the sidebar, sometimes also the page moves.

  Issues:
  1. Sidebar hiding when scrolling thorough list in dropdown (material search)
  2. The dropdown starts below the button (looks strange, maybe there is something we can do to make it look better)
  3. Page scrolls when scrolling on sidebar.

  Issue tested and confirmed on 3 different iphone devices (iphone 6, 5 and 7)

  Please see this video where I show the issues:
  https://youtu.be/8R9bnrd-_fQ

  Kind regards,

  Marcus

  #185491 Copied
  8 Answers
  

  emeliech

  Participant

  February 19, 2018 at 13:48

  I have left login details below:

  Please, contact administrator
  for this information.

  #185492 Copied Theme version: latest WooCommerce version: latest
  

  Rose Tyler

  Support staff

  February 19, 2018 at 14:57

  Hello,

  Please provide us with FTP access.

  Regards

  #185508 Copied
  

  emeliech

  Participant

  February 19, 2018 at 15:22

  please see private

  Please, contact administrator
  for this information.

  #185516 Copied
  

  Rose Tyler

  Support staff

  February 19, 2018 at 15:36

  Hello,

  Because of the widget, that you use to show materials, is a default WC “Filter Products by Attribute” the problem, unfortunately, can’t be fixed. I would recommend you to change the “Display type” to “list” http://prntscr.com/igvagj that should solve the problem on mobile.
  Please do this and let me know if all works fine.

  Regards

  #185519 Copied
  

  emeliech

  Participant

  February 20, 2018 at 09:17

  Hello Rose,

  That is a pity because the list version is just way too long.

  If I reach out to WooCommerce with this issue, is there anything in particular I should mention for them to be able to fix the issue?

  The left hand hidden filter where the filter is now residing is developed by you right?

  Kind regards,

  Marcus

  #185601 Copied
  

  Rose Tyler

  Support staff

  February 20, 2018 at 11:36

  Hello,

  We’ve made some changes. Please clear cache and check now.

  Regards

  #185634 Copied
  

  emeliech

  Participant

  February 20, 2018 at 13:35

  It doesnt seem to be fixed.

  #185667 Copied
  

  Rose Tyler

  Support staff

  February 20, 2018 at 14:51

  Hello,

  Please check one more time or try to check the site on another device. It can be a cache effect.

  Regards

  #185677 Copied
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