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Email contact form and sign in. - by pensargraphics

This topic has 10 replies, 2 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

pensargraphics

Participant

October 4, 2014 at 07:42

Email wont send from contact form and account sign in wont work. check private info

Please, contact administrator
for this information.

#18304 Copied

9 Answers

Eva Kemp

Support staff

October 4, 2014 at 11:14

Hello,

Sorry, but the credentials to FTP and wp-admin panel are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#18328 Copied

pensargraphics

Participant

October 4, 2014 at 22:31

Sorry try this

Please, contact administrator
for this information.

#18379 Copied

Eva Kemp

Support staff

October 5, 2014 at 18:27

Hello,

Thank you for the correct wp-admin panel details but we can’t access FTP account now.
Please check those credentials as well.

Thank you.

Regards,
Eva Kemp.

#18396 Copied

pensargraphics

Participant

October 5, 2014 at 20:12

See correct information in private info. It looks like the “sign in” is linked to home page instead of my account page. I believe that is the page it is supposed to be linked to. I don’t know where the file is located to edit. Also i am not sure where or how to edit to make contact form send the email to the email that I have in the theme contact form. If you do this, please let me know how it was done. Can you please expedite this. Thanks.

Please, contact administrator
for this information.

#18414 Copied

pensargraphics

Participant

October 7, 2014 at 04:22

See correct information in private info. It looks like the “sign in” is linked to home page instead of my account page. I believe that is the page it is supposed to be linked to my account page. I don’t know where the file is located to edit. Also i am not sure where or how to edit to make contact form send the email to the email that I have in the theme contact form. If you do this, please let me know how it was done. Can you please expedite this. I just posted wp an ftp credentials in private again.

Please, contact administrator
for this information.

#18575 Copied

Eva Kemp

Support staff

October 7, 2014 at 12:03

Hello,

You provided us with an empty FTP account. There are no any files.
Please give the access to be able to view site files.

Thank you.
Regards,
Eva Kemp.

#18607 Copied

pensargraphics

Participant

October 9, 2014 at 06:30

Sorry about that. The path was to wrong folder. Please see the corrected FTP info in private. Thanks.

Please, contact administrator
for this information.

#18938 Copied

Eva Kemp

Support staff

October 9, 2014 at 15:12

Hello,

The problem with Sign In link was caused by the reason you selected Home page as My Account page in Woocommerce > Settings > Accounts tab. I’ve changed it to My Account page and now the link is working.

Concerning the mail issue, we’re still working on it. We’ll let you know the result as soon as possible.

Please take our apologies.
Thank you for understanding.

Regards,
Eva Kemp.

#18995 Copied

Eva Kemp

Support staff

June 8, 2015 at 10:26

Hello,

We’re sorry for such long delay.
As I see you’ve updated the theme to the latest version and contact form is working fine. I’ve tested it with my gmail email address and email has been delivered successfully:
http://storage1.static.itmages.com/i/15/0608/h_1433755311_4314935_f87273250b.png
So the problem may be caused by your server configuration as you’re using email address with your domain name in Theme Options > Contact Form. So we recommend you to contact your host and ask them to check mail logs or change email address to other one (some gmail account).

Thank you.
Regards,
Eva Kemp.

#68488 Copied
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