• 

  samdobson

  Participant

  December 29, 2017 at 17:42

  Hi there,

  I don’t know what has happened but the entire homepage — with the exception of the menu bar — is completely blank. I didn’t touch the code, I’ve only added products. I tried removing all products to see if this would help, but it didn’t.

  I also tried uninstalling everything and starting fresh with a new copy of the theme; that also did not help.

  Not sure if this is related, but I also can no longer open the website in Google Chrome. It opens in Safari.

  Thank you,
  Sam

  #180845 Copied Theme version: XStore 4.15 WooCommerce version: 3.2.6
  7 Answers
  

  samdobson

  Participant

  December 29, 2017 at 17:42

  I should note all other pages seem to be fine. It’s just the homepage that isn’t displaying.

  #180846 Copied
  

  Olga Barlow

  Participant

  December 29, 2017 at 18:05

  Hello,

  Do you use CDN?
  Provide me temporary admin panel and FTP access to your site.

  Regards

  #180850 Copied
  

  samdobson

  Participant

  December 29, 2017 at 18:15

  Please see private details below.

  Please, contact administrator
  for this information.

  #180851 Copied
  

  samdobson

  Participant

  December 29, 2017 at 18:47

  I disabled minification, didn’t help.

  #180853 Copied
  

  Rose Tyler

  Support staff

  January 2, 2018 at 10:28

  Hello,

  Sorry for the delay due to the weekends.
  Please tell me if you have any server cache or maybe CDN?
  The wp-admin credentials are incorrect. Please check them.
  You may contact your hosting provider and ask credentials to FTP.

  Regards

  #180925 Copied
  

  samdobson

  Participant

  January 2, 2018 at 16:27

  See pm.

  Please, contact administrator
  for this information.

  #180980 Copied
  

  Olga Barlow

  Participant

  January 3, 2018 at 12:52

  Hello,

  Seems problem was related to WP Memory issue https://prnt.sc/hvhj7e
  I have increased WP Memory and can see the page content.

  Regards

  #181078 Copied
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